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GEB 3213 Exam 2 Hayes Ch 2-4 Questions and Answers
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GEB 3213 Exam 2 Hayes Ch 2-4 Questions and Answers
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GEB 3213 Exam 2 Hayes Ch 2-4Questions and Answers
Chapter 2: Emotional Intelligence - Answer-Emotional Literacy
Emotional intelligence - Answer-- The ability to understand, manage, and effectively
express one's own feelings, as well as engage and navigate successfully with those of
others
- EQ= emotional quotient
Empathy - Answer-- "The ability to understand and share the feelings of another"
- Important to consider when thinking about your emotional intelligence
- Putting yourself in their position
- Differs from sympathy in that it requires inhabiting the same emotional space as
another person
- Factors: family structure, religious beliefs, cultural norms, and personal reading habits
Sympathy - Answer-- "Feelings of pity and sorry for someone else's misfortune"
- A detached position, akin to feeling bad "for" someone
- It doesn't carry the same kind of emotional weight as does empathy
Strategies for improving emotional intelligence (7) - Answer-- Reducing negative
emotions
- Reducing Negative Personalization
- Reducing the fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotions
- Stay Proactive, Not Reactive
- Bouncing back from adversity
Reducing Negative Emotions - Answer-o This might be the most important item in this
list of strategies.
o Being able to make good decisions depends upon your ability to analyze any given
situation without a cloud of negative emotions hanging over your head.
Negative personalization - Answer-- Whenever you adopt a posture of negativity about
a person's behavior, instead of first looking at the situation from multiple points of view
- Practicing this is the quickest and easiest way to ruin a strong work relationship
Solution:
- Instead of jumping to conclusions, the best course of action here—given that we won't
have access to any more information than we presently have—is to consider other
possibilities
- people do what they do mostly because of "them" and not "us."
, Reducing the Fear of Rejection - Answer-1) Am I fully prepared to navigate the task at
hand?
2) What aspects of this are out of my control?
3) What other options are available to me?
Reducing Stress - Answer-o Often takes a more Holistic approach
o You have to be engaged daily with small practices that help reduce your stress levels
o Don't rely on "blowing off steam" all at once on the weekend- Limited approach
Being Assertive and Expressing Difficult Emotions - Answer-o It does mean that you
should be straightforward and should communicate your frustrations clearly
o You'll have to decide in each scenario whether it's best to speak to someone in
person, call them, or send them an email
Reactive behavior - Answer-(CONTROLLED BY EMOTION- amygdala; 4 Seconds)
- Compromises your ability to function in a healthy way at work
- Yelling at someone who belittles you, seeking revenge, steering clear of people in a
way that makes it difficult for you to be productive at work—all of these strategies only
offer temporary solutions
Proactive behavior - Answer-- Rather than being controlled by emotion-- your behavior
is ruled by logic
- It involves being SELF-AWARE enough to realize why you feel a certain way in a
stressful situation and learning to anticipate your future behavior
Bounce Back from Adversity - Answer-o The important thing here is that you take the
time to look objectively at the situation, learn from it, and move forward.
o If you hold onto the negative part of the situation, you'll never get anywhere.
o Future not the past
(4) types of noise: - Answer-- Physiological
- Physical
- Psychological
- Semantic
Physical noise - Answer-- Everything in your external environment
- Actual noise that distracts you from being able to concentrate
- Ex: cell phone, train, whistle, pen tapping
Physiological noise - Answer-- Anything that affects the body in a negative way
- Temporary or chronic illness, a sprained ankle, a toothache, or any other number of
injuries that hinder a person's ability to fully function
Psychological noise - Answer-- Mild or severe mental health issues
- The most invisible and most stigmatized
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