Biggby ~ PERC Exam Questions With
Correct Answers.
What is P of PERC? - answerPerception by customers that we respect their time and move
them as quickly as possible.
What is E of PERC? - answerEvery customer leaves the store in a better mood than when the
customer arrived.
What is R of PERC?...
Biggby ~ PERC Exam Questions With
Correct Answers.
What is P of PERC? - answer✔Perception by customers that we respect their time and move
them as quickly as possible.
What is E of PERC? - answer✔Every customer leaves the store in a better mood than when the
customer arrived.
What is R of PERC? - answer✔Recognize each customer as an individual.
What is C of PERC? - answer✔Consistently produce a high quality beverage.
What is the Biggby mission statement? - answer✔Create one new BIGGBY COFFEE fanatic per
day, per store, who will actively promote to others.
What is the first Biggby cultural value? - answer✔Make friends.
What is the second Biggby cultural value? - answer✔Have fun.
What is the third Biggby cultural value? - answer✔B yourself
What is the fourth and final Biggby cultural value? - answer✔Share Great Coffee
Cold foods must be kept between __ to __ degrees. - answer✔Cold foods must be kept between
34 to 40 degrees.
Hot foods should be kept between ___ and ___ degrees. - answer✔Hot foods should be kept
between 135 and 165 degrees.
What is the food danger zone? - answer✔40 and 135 degrees.
What does "FIFO" mean? - answer✔First in first out.
What is BIGGBY's "five minute rule" - answer✔all products must be available 5 minutes before
the store opens and 5 minutes after the store opens
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