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Exam (elaborations)

Biggby ~ PERC Exam Questions With Correct Answers

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Biggby ~ PERC Exam Questions With Correct Answers. What is P of PERC? - answerPerception by customers that we respect their time and move them as quickly as possible. What is E of PERC? - answerEvery customer leaves the store in a better mood than when the customer arrived. What is R of PERC?...

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  • November 3, 2024
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  • Exam (elaborations)
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Thebright
©THEBRIGHT EXAM SOLUTIONS
10/30/2024 10:31 PM


Biggby ~ PERC Exam Questions With
Correct Answers.


What is P of PERC? - answer✔Perception by customers that we respect their time and move
them as quickly as possible.

What is E of PERC? - answer✔Every customer leaves the store in a better mood than when the
customer arrived.

What is R of PERC? - answer✔Recognize each customer as an individual.

What is C of PERC? - answer✔Consistently produce a high quality beverage.

What is the Biggby mission statement? - answer✔Create one new BIGGBY COFFEE fanatic per
day, per store, who will actively promote to others.

What is the first Biggby cultural value? - answer✔Make friends.

What is the second Biggby cultural value? - answer✔Have fun.

What is the third Biggby cultural value? - answer✔B yourself

What is the fourth and final Biggby cultural value? - answer✔Share Great Coffee

Cold foods must be kept between __ to __ degrees. - answer✔Cold foods must be kept between
34 to 40 degrees.

Hot foods should be kept between ___ and ___ degrees. - answer✔Hot foods should be kept
between 135 and 165 degrees.

What is the food danger zone? - answer✔40 and 135 degrees.

What does "FIFO" mean? - answer✔First in first out.

What is BIGGBY's "five minute rule" - answer✔all products must be available 5 minutes before
the store opens and 5 minutes after the store opens

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