Biggby Training Exam Study Guide.
PERC - answerPerception by customers that we respect their time and move them as quickly as
possible
Every customer leaves the store in a better mood than when the customer arrived
Recognize each customer as an individual
Consistently produce a high quality be...
What to do with shots that have set for longer than 30 seconds? - answer✔throw them away
Espresso - answer✔(shotpuller-only drink)
Pull shot directly into 10oz cup.
Do NOT use shot glasses
Americano - answer✔(shotpuller-only drink)
Water with espresso shot on TOP
Red Eye - answer✔(shotpuller-only drink)
Black Coffee, Biggby Best unless requested otherwise, with espresso shot on TOP
Hot Tea - answer✔(shotpuller-only drink)
A cup, a tea sachet, and hot water from brewer
Iced Steamer - answer✔Iced version of a Steamer
Milk and flavor stirred over ice
Magic Milk - answer✔Available only in 16oz or tall
Iced steamer for kids under 10 years old
Kid chooses flavor with whipped cream and sprinkles
Iced Coffee - answer✔Biggby Best chilled over ice
Cold Brew - answer✔Iced coffee that is brewed without hot water
Smooth texture and rich flavor
More caffeine per ounce than regular iced coffee
Iced Tea - answer✔Tea over ice
with or without lemon
add raspberry or other flavor if asked
Premium Iced Tea - answer✔Made to order from on of the Harney and Sons tea sachets.
Steep half the amount of tea at double strength and poor over ice
Lemonade - answer✔Add blackberry or Wild Strawberry if asked
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