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HCA 101 Exam Questions with correct Answers 2024/2025( A+ GRADED 100% VERIFIED). $11.49   Add to cart

Exam (elaborations)

HCA 101 Exam Questions with correct Answers 2024/2025( A+ GRADED 100% VERIFIED).

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  • Course
  • HCA 101
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  • HCA 101

HCA 101 Exam Questions with correct Answers 2024/2025( A+ GRADED 100% VERIFIED).

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  • November 3, 2024
  • 31
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • hca 101 exam
  • HCA 101
  • HCA 101
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LECTDERRICK
HCA 101
Why do we communicate? - ANS Healthy human relationships is a basic human need
fills our need for belonging and affection
lack of close, caring relationships pose a range of hazards to physical and mental health

What is communication? - ANS the exchange of information of two people
spreads ideas, knowledge
expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal

verbal communication - ANS communication that uses written or spoken words or sign
language
30-35% of our communication

Non-verbal communication - ANS Communicating without the use of words:
Body language, touch, silence
65-70% of our communication

how do we communicate - ANS 1)sender
2)communication(message)
3)receiver
4)feedback

Sender - ANS the originator of the message in the communication process

message - ANS the information being sent

receiver - ANS the person who receives and responds to the message

Feedback - ANS The receiver's response to a message

context - ANS the situation at the time of communication (social/professional)

Environment/climate - ANS the surrounding where communication occur that influence the
interaction

context for verbal communication - ANS choose your words carefully
use everyday language no slang
speak clear and slowly

,watch tone of voice
stay on subject
determine understanding of your message
don't pretend to understand

climate - ANS refers to the emotional tone of a relationship
shared by everyone
shifts and changes like the weather
can be positive or negative

influences on communication - ANS -values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
-environment of transaction
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such as piercings, tattoos, jewelry)
-body movement & posture
-touch

communication principles - ANS -communication can be intentional or unintentional
-it's impossible not to communicate
-communication is unrepeatable
-communication is irreversible
-communication has a content and relational dimension

communication misconceptions - ANS -meanings are in words
-more communication is better
-communication is a natural ability

why is it important for HCA's o communicate effectively - ANS -for safety of our clients
-safety for ourselves and co-workers
to build better relationships with co-workers, clients, and families
-we communicate with client who cannot speak, cannot hear, or are confused

how do we communicate effectively - ANS -we need to understand, respect, and be sensitive to
each unique situation and need
-respect clients culture and religion
-understand that stress, problems, illnesses, frustrations can affect how messages are sent and
received

effective communication - ANS -be a good listener
-showing interest shows you care

,-make eye contact
-lean towards the client
-respond
-paraphrase
-empathetic listening
-use open and closed ended questions
-clarifying
-focusing

barriers that prevent effective communication - ANS -ordering
-interrupting
-answering your own question
-giving advice or opinion
-minimizing problems
-using patronizing language/ dehumanizing
-failing to listen/ distractions
-complaining
-threatening

Challenges to communication - ANS anger is a common response to illness and disability by
clients and families

communicating assertively - ANS assertive communication expresses thoughts and feelings
positively

professional communication - ANS -benefits the client
-caregiver has a balance power, client is dependent
-caregiver is getting paid for a service
-clients trusts the caregiver to maintain confidentiality

social communication - ANS -exists for the mutual benefit of individuals involved
-Individuals have the freedom to remain in the relationship or to leave
- there is give and take, both individuals have the opportunity to have there needs meet

warning signs that professional boundaries have been broken - ANS - you have personal
problems or aspects of your intimate life with clients
-you keep secrets with clients
-you become defensive when someone questions your interactions
-you have received gifts from clients
-you feel you understand the clients problems better than others

What is self-disclosure? - ANS deliberately revealing information about oneself that is
significant and would not normally be known by others

, when does self-disclosure happen - ANS -between two people
-incrementally
-infrequently
-in positive relationships

why does self-disclosure happen - ANS -cathartic
-self-clarification
-self-validation
-reciprocity
-relationship maintenance
-social control
-main pulation

Communication Guidelines - ANS -must be appropriate to both the situation and the
relationship
-should be relevant to the situation
-the risk should be reasonable
-the outcome should be constructive

What is self-concept? - ANS all our thoughts and feelings about ourselves
-something were not born with
-influence how we we receive messages and how we respond

what three parts make up self-concept - ANS -self-esteem
-self-image
-ideal self

Values - ANS are deep seated and remain constant over a period of time

Belifes - ANS something we hold as true and real

self-esteem - ANS -the degree to which we value or respect ourselves
-strongly influence our behaviors and interactions with others
-can vary from day to day or different situations
-influenced by people in our lives as well as society in general

high self esteem - ANS -allows us to have control over our lives, relationships and our choices
-able to defend self agents negative comments about them

how to maintain a healthy self-esteem - ANS develop and nurture close, caring, positive
relationships
-do things that you enjoy
- self-recognition
-physical health and balance

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