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HCA 101 Exam Questions with correct Answers 2024/2025( A+ GRADED 100% VERIFIED).
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HCA 101 Exam Questions with correct Answers 2024/2025( A+ GRADED 100% VERIFIED).
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HCA 101Why do we communicate? - ANS Healthy human relationships is a basic human need
fills our need for belonging and affection
lack of close, caring relationships pose a range of hazards to physical and mental health
What is communication? - ANS the exchange of information of two people
spreads ideas, knowledge
expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal
verbal communication - ANS communication that uses written or spoken words or sign
language
30-35% of our communication
Non-verbal communication - ANS Communicating without the use of words:
Body language, touch, silence
65-70% of our communication
how do we communicate - ANS 1)sender
2)communication(message)
3)receiver
4)feedback
Sender - ANS the originator of the message in the communication process
message - ANS the information being sent
receiver - ANS the person who receives and responds to the message
Feedback - ANS The receiver's response to a message
context - ANS the situation at the time of communication (social/professional)
Environment/climate - ANS the surrounding where communication occur that influence the
interaction
context for verbal communication - ANS choose your words carefully
use everyday language no slang
speak clear and slowly
,watch tone of voice
stay on subject
determine understanding of your message
don't pretend to understand
climate - ANS refers to the emotional tone of a relationship
shared by everyone
shifts and changes like the weather
can be positive or negative
influences on communication - ANS -values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
-environment of transaction
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such as piercings, tattoos, jewelry)
-body movement & posture
-touch
communication principles - ANS -communication can be intentional or unintentional
-it's impossible not to communicate
-communication is unrepeatable
-communication is irreversible
-communication has a content and relational dimension
communication misconceptions - ANS -meanings are in words
-more communication is better
-communication is a natural ability
why is it important for HCA's o communicate effectively - ANS -for safety of our clients
-safety for ourselves and co-workers
to build better relationships with co-workers, clients, and families
-we communicate with client who cannot speak, cannot hear, or are confused
how do we communicate effectively - ANS -we need to understand, respect, and be sensitive to
each unique situation and need
-respect clients culture and religion
-understand that stress, problems, illnesses, frustrations can affect how messages are sent and
received
effective communication - ANS -be a good listener
-showing interest shows you care
,-make eye contact
-lean towards the client
-respond
-paraphrase
-empathetic listening
-use open and closed ended questions
-clarifying
-focusing
barriers that prevent effective communication - ANS -ordering
-interrupting
-answering your own question
-giving advice or opinion
-minimizing problems
-using patronizing language/ dehumanizing
-failing to listen/ distractions
-complaining
-threatening
Challenges to communication - ANS anger is a common response to illness and disability by
clients and families
communicating assertively - ANS assertive communication expresses thoughts and feelings
positively
professional communication - ANS -benefits the client
-caregiver has a balance power, client is dependent
-caregiver is getting paid for a service
-clients trusts the caregiver to maintain confidentiality
social communication - ANS -exists for the mutual benefit of individuals involved
-Individuals have the freedom to remain in the relationship or to leave
- there is give and take, both individuals have the opportunity to have there needs meet
warning signs that professional boundaries have been broken - ANS - you have personal
problems or aspects of your intimate life with clients
-you keep secrets with clients
-you become defensive when someone questions your interactions
-you have received gifts from clients
-you feel you understand the clients problems better than others
What is self-disclosure? - ANS deliberately revealing information about oneself that is
significant and would not normally be known by others
, when does self-disclosure happen - ANS -between two people
-incrementally
-infrequently
-in positive relationships
why does self-disclosure happen - ANS -cathartic
-self-clarification
-self-validation
-reciprocity
-relationship maintenance
-social control
-main pulation
Communication Guidelines - ANS -must be appropriate to both the situation and the
relationship
-should be relevant to the situation
-the risk should be reasonable
-the outcome should be constructive
What is self-concept? - ANS all our thoughts and feelings about ourselves
-something were not born with
-influence how we we receive messages and how we respond
what three parts make up self-concept - ANS -self-esteem
-self-image
-ideal self
Values - ANS are deep seated and remain constant over a period of time
Belifes - ANS something we hold as true and real
self-esteem - ANS -the degree to which we value or respect ourselves
-strongly influence our behaviors and interactions with others
-can vary from day to day or different situations
-influenced by people in our lives as well as society in general
high self esteem - ANS -allows us to have control over our lives, relationships and our choices
-able to defend self agents negative comments about them
how to maintain a healthy self-esteem - ANS develop and nurture close, caring, positive
relationships
-do things that you enjoy
- self-recognition
-physical health and balance
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