4 Parts of Corporate Character - ANSWER: 1) Act professionally
2) Have high morals and principals
3) Have competitive urgency
4) have positive discontent
What does is mean to act professionally? - ANSWER: have a spartan attitude, be
prepared and organized. Always present oneself professionally.
What does it mean to have high principals and morals? - ANSWER: Have respect for
other companies and competitors and act ethically
What does it mean to act with competitive urgency? - ANSWER: attend to details, be
THE best
What is positive discontent? - ANSWER: never satisfied with the status quo.
What are the 4 management systems? - ANSWER: 1) policies
2) exceptions to policies
3) participative management
4) Self regulating operations
What is the principal objective? - ANSWER: "We will exceed our customers
expectations to maximize the long term value of Cintas to it's shareholders and
working partners"
What are the 3 elements of clean? - ANSWER: 1) Agitation
2) Dwell time
3) Concentration of chemical
Define "new presentation" - ANSWER: meeting with a qualified decision maker for
the 1st time
Biomediation: - ANSWER: breakdown of organic compounds by using
enzymes/microbes, where oil/grease is turned into CO2 and H20
Define "Follow up" - ANSWER: NP, is done, go back and suggest proposal
Gatekeeper Script: - ANSWER: 1) "Hello! This is Hannah! Is _____ available? THANK
YOU"
, 2) "I'm calling from Cintas Corporation, THANK YOU"
3) "This call is in reference to a program we've set up for _____, ____, and _____ in
your area. THANK YOU"
Unserved Script: - ANSWER: "Hello this is Hannah from Cintas.
The reason for my call is I'm currently working with XYZ, ABC, and 123 in your area. I
was able to help them by increasing their facilities' image and reducing their
housekeeping costs.
I'd like to come in and take 10 minutes to show you how I can do the same for your
company.
Does Thursday at 10 or 1 work better?
Served Script: - ANSWER: "Hello! This is Hannah from Cintas.
The reason for my call is I'm currently updating my records and I see that you're
using ARAMARK as your current mat/linen/hygiene provider, is that correct?
GREAT
I recently worked with XYZ, ABC, and 123 in your area and they switched from
ARAMARK to Cintas just this past month for various service challenges and price
increases. I'd like to come in and take 10 minutes to show you why they made the
move to Cintas.
Does Thursday at 10 or Thursday at 1 work better?
Objectives of an OSV - ANSWER: 1) Sell the business
2) Present to a DM
3) Schedule NP
4) Gather relevant info
5) Get referrals
What should you gather on an OSV? - ANSWER: 1) DM name and cell
2) Time to call or email
3) size of facility?
4) Referrals
5) Do they have a current vendor or use cintas?
6) general needs?
What does it mean to clean? - ANSWER: remove soils from surface
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