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3CX Academy, Intermediate Certification Exam Questions and Answers
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3CX Academy, Intermediate Certification Exam Questions and Answers User A from group A has "Show presence to group members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences? - ANSWER-No Certificates in PFX format are single files containi...

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  • November 2, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • 3cx academy intermediate certification exam quest

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  • 3CX Academy
  • 3CX Academy

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KaylinHoffman

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Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




3CX Academy, Intermediate Certification

Exam Questions and Answers


User A from group A has "Show presence to group members" and "Can See group members" checked,

User B from group B has the same. Can they see each others presences? - ANSWER✔✔-No


Certificates in PFX format are single files containing the certificate and the private key. - ANSWER✔✔-

True


Is there a way to add a company phonebook contact from the 3CX client - ANSWER✔✔-Yes


You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are added as

members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call.

Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer

the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer" -

ANSWER✔✔-False


The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it receives. -

ANSWER✔✔-True


In general, calls from a Queue to an IP phone will never leave a missed call notification. - ANSWER✔✔-

True


On an existing 3CX installation, if you want to change the public FQDN but keep the same license key,

you must take a backup with all options except "Include License Key & FQDN," release the FQDN from




Copyright ©Stuvia International BV 2010-2024 Page 1/7

, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


the license key, reinstall 3CX, restore the backup and enter the new FQDN with the old license key. -

ANSWER✔✔-True


When custom prompts are used during the announcement of the Digital Receptionist, the prompt must

be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - ANSWER✔✔-False


Can a range of dates be defined as a Holiday? - ANSWER✔✔-Yes


All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. - ANSWER✔✔-

True


STUN is a method enabling deskphones to discover their public IP address and port mapping of their

internal SIP port. - ANSWER✔✔-True


In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup of V14 ->

Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the V15 installation. -

ANSWER✔✔-True


Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license. Can

extension 100, by any means, only log out from Queue A as an active agent but not from Queue B? -

ANSWER✔✔-No


The default backup folder set during the installation in Windows is

C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted without

warning along with all its contents? - ANSWER✔✔-Yes


An extension is part of a ring group. This extension has switched its profile to DnD and has been

configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group also be

redirected to the voicemail of the user? - ANSWER✔✔-False (No)


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