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MENTORING NCTI 100% CORRECT ANSWERS | ESTUDY LATEST, ALL ANSWERED 100% 2024
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ESTUDYMENTORING NCTI 100% CORRECT ANSWERS |
ESTUDY LATEST, ALL ANSWERED 100%
1. How can Joseph respond to Brenda to practice effective communication? Select all that apply.
- A) Ask clarifying questions to better understand her perspective and feelings about the situation.
- B) Lean in toward her and maintain eye contact.
- C) Communicate empathy by saying, "I'm sorry this happened to you. Handling difficult customers
can be really challenging and upsetting."
- D) Tell her to just forget about it and move on.
- **ANSWER:** A, B, C.
2. Why is listening important?
- A) It reduces and alleviates interpersonal conflict.
- B) It boosts productivity as everyone aligns with their common goals.
- C) It helps individuals feel valued and understood, which empowers them to excel in their work.
- D) ALL ARE TRUE.
- **ANSWER:** D) ALL ARE TRUE.
3. Select the three primary skills discussed in this lesson that will enhance your ability to actively listen.
Select all that apply.
- A) Ask effective questions.
- B) Quiet the outside.
- C) Quiet the inside.
- D) Speak louder.
- **ANSWER:** A, B, C.
,ESTUDY
4. Hilda is sharing important client feedback with her coworker Johnny, but Johnny is struggling to listen
and comprehend what Hilda is saying. He keeps worrying about the emails piling up in his inbox that
need his attention. He's also a bit frustrated that Hilda feels the need to tell him this because he knows
he’s not at fault. He’s the top performer on the team! What barriers to listening do you think Johnny is
facing? Select all that apply.
- A) Distraction.
- B) Self-centeredness.
- C) Fatigue.
- D) Confusion.
- **ANSWER:** A, B.
5. True or False: Quieting your inner thoughts is more important than quieting external distractions.
- **ANSWER:** FALSE.
6. True or False: The tone, pitch, and volume of your voice are vital elements of nonverbal
communication.
- **ANSWER:** TRUE.
7. How does "open body language" manifest in practice? Select all that apply.
- A) Arms relaxed at your sides or resting in your lap.
- B) Nodding your head.
- C) Maintaining appropriate eye contact.
- D) Crossing your arms.
- **ANSWER:** A, B, C.
8. For written communication, it's better to use active language instead of passive. Which of these
examples is active?
, ESTUDY
- A) The problem was described to me by Julia.
- B) Julia told me about the problem.
- C) The issue was mentioned by Julia.
- D) I heard about the problem from Julia.
- **ANSWER:** B) Julia told me about the problem.
9. Why is active listening more effective than simply interested listening? Select all that apply.
- A) Active listening comprehends the meaning of the other person's message, while interested
listening assumes understanding.
- B) Active listening seeks both intellectual and emotional comprehension, while interested listening
may only grasp one of these areas.
- C) Active listening is faster.
- D) Interested listening is less effective.
- **ANSWER:** A, B.
10. True or False: In persuasive communication aimed at motivating an audience to take action, it's
crucial to present a list of standard, one-size-fits-all benefits that you share with everyone upfront.
- **ANSWER:** FALSE.
11. What are the advantages of fostering healthy conflict?
- A) All are benefits of promoting healthy conflict.
- B) Change and development.
- C) Stronger relationships.
- D) Increased innovation.
- E) Higher morale.
- **ANSWER:** A) All are benefits of promoting healthy conflict.
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