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MSIS 3223 test 3/Questions with Solutions
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MSIS 3223 test 3/Questions with Solutions
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MSIS 3223 test 3/Questions withSolutions
Under design of work systems, all jobs need to be designed to add ___ and
enable the company to achieve its objectives - -Value
- (T/F) The work system provides the structure for the productivity of the
organization - -
- 3 main topics regarding work systems: - -1. Job design
2. Work measurement
3. Worker compensation
- What is job design all about? - -specifying the contents and methods of
jobs
- Goal of job design: - -to create a work system that is productive and
efficient taking into consideration the costs and benefits of various
alternatives
- Ergonomics - -human factors in job design, affects design of equipment
- Job design success must be understood and agreed to by both ____ and ___
- -management and employees
- Two schools of job design - -1. Efficiency school
2. Behavior school
- Efficiency school: - -systematic, logial
- Behavioral school: - -Satisfaction of needs and wants
- Advantages of specialization for management - -1. Simplifies training
2. High productivity
3. Low wage costs
- Advantages of specialization for labor - -1. Low education and skill
requirements
, 2. Minimum responsibilities
3. Little mental effort needed
- Disadvantages of specialization for management: - -1. Difficult to motivate
quality
2. Worker dissatisfaction resulting in absenteeism, high turnover, poor
attention to quality
- Disadvantages of specialization for labor: - -1. Monotonous work
2. Limited opportunity for advancement
3. Little control over work
4. Little opportunity for self-fulfillment
- Behavioral approaches to job design - -1. Job enlargement
2. Job rotation
3. Job enrichment
- Job enlargement: - -Giving a worker a larger portion of the total task by
horizontal loading
- Job rotation - -Workers periodically exchange jobs
- Job Enrichment - -Increasing responsibility for planning and coordination
tasks by vertical loading
- Teams - -empowered to make changes in work process
- Automation - -Use of mechanical and/or electronic devices in place of
human effort
- Sociotechnical systems: - -human technology interface, focus is on finding
a design which is consistent with both technological efficiency and the
existing sociological system
- Methods analysis is a ___ view of the job - -macro
- Methods analysis focuses on: - -1. Arrangement of workplace
2. Movements of the worker
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