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Chapter 8 Facial Treatments Exam Questions and Answers Fully Solved
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Chapter 8 Facial Treatments Exam
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Chapter 8 Facial Treatments ExamFacial Benefits (9) - answer Deep cleanses·
Exfoliates·
Increases circulation and detoxifies· Relaxes the senses, nerves, and muscles·
Slows down symptoms of premature aging·
Addresses conditions such as dryness, oiliness, and redness·
Softens the appearance of wrinkles and aging lines· Helps lessen the appearance of
blemishes and minor acne·
Provides access to an esthetician's expertise for at-home skin care maintenance·
Supports skin health and making good lifestyle choices
What can estheticians not do - answer An esthetician cannot diagnose or treat medical
conditions such as rosacea or cystic acne.
Essential skills needed for performing facials (4) - answer Impeccable customer service
and proper communication; Exceptional skills; Mastering retail sales techniques;
Continuing education
4 key guidelines for successful customer interation - answerFocus on Client, Client
Comfort, Inform the Client, Be Diligent, Organized, Skillfull
Ideas to best Focus on Client (4) - answerBe genuine in your concern for your client and
focus on their needs.·
Give the client your full attention at all times.·
Ask the client what their skin concerns are.
Listen carefully before you respond.
Ideas for Client Comfort (8) - answerHelp the client to relax by speaking in a quiet and
professional manner.·
Provide a professional atmosphere and work efficiently.·
Make sure the client is comfortable
Proper beds and chairs are important.·
Always wear disposable gloves.·
Keep your nails smooth and short to avoid scratch-ing the client's skin.·
Remove rings, bracelets, and other jewelry that may injure the client, get in the way, or
cause a distraction during the treatment.·
Be aware of your touch and the amount of pressure you apply to the face.
Guidelines for Informing the Client (2) - answerProvide a skin analysis and educational
consultation.·
Explain the benefits of the products and services you offer, and answer any questions
the client may have.
, How to be Organized, Diligent, and Skillfull (7) - answerMaintain neat and clean
conditions in the facial work area.·
Arrange supplies in an orderly fashion.·
Keep implements in a closed container when not in use.·
Follow systematic procedures.·
Measure or use premeasured products for consistency and best results.·
Apply and remove products neatly, and avoid getting them in the eyes, mouth, and
nostrils.·
Do not let water or products drip down the client's neck or in the eyes or ears.
How to keep on Schedule (3) - answerHave facial clients come in 15 minutes prior to
their appointment so they can fill out their consultation form, put on a robe/spa wrap,
and prepare for their treatment. The protocol will vary depending on your workplace, as
you may first consult and meet the client before they proceed to get dressed for the
service.•
Call or send texts to clients the day before to confirm their appoint-ments.•
Ask the receptionist to check the client in and have them prepare for the service. Have a
client intake form ready to use in the reception area so no time is wasted in the
treatment room.
5 essential steps to greeting a client - answerAlways approach a client with a smile.·
Always introduce yourself to new clients and greet returning clients by name. A brief yet
warm hand-shake will make the client feel welcome.·
Set aside a few minutes to take new clients on a quick tour of the facility. This helps
clients to feel comfortable and at home.·
Your client is paying for your service; therefore, it is common courtesy to devote the
time you are with your client to your client and their needs, not yours. Refrain from
discussing your own problems or allowing your mood to intrude on the service. If your
difficulties must be dealt with personally, you must reschedule the client rather than risk
lessening the value of their treatment.·
Be professional yet genuine. Your clients can sense when you are being genuine and
open, and they will have more confidence in you and in your expertise. Your number
one objective is to find out and address their skin concerns.
Guidelines to explaining Home Care to a Client (5) - answerBlock out about 15 minutes
to explain proper home care for the client. Subsequent visits can be reduced to five-
minute intervals.
Have the client sit in the facial chair, or invite them to move to a well-lit consultation
area. A mirror should be provided, so that they can see the conditions you will be
discussing (Figure 8-33).
Explain, in simple terms, the client's skin conditions, informing them of how you propose
to treat the conditions. Inform them about how often treatments should be administered
in the salon or spa, and very specifically explain what they should be doing at home.
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