Exam (elaborations)
Mgt 502 Final Questions And Answers Latest Update
- Course
- MGT 502
- Institution
- University Of Phoenix
Mgt 502 Final Questions And Answers Latest Update
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Solution 2024/2025Pepper
Mgt 502 Final Questions And Answers Latest
Update
Job performance the value or set of values that contribute to organizational
goal accomplishment
task performance employee behaviors that are directly involved in the
transformation of organizational resources into the goods or services that
the organization produced. Routine, adaptive, creative
Citizenship behaviors voluntary activities that may or may not be rewarded
but that contribute to the organization by improving the quality of the
setting where the task work occurs
Organizational behavior voice, civic virtue, coosterism
interpersonal citizenship behavior helping, courtesy, sportsmanship
Counterproductive Behavior production deviance, property deviance,
political deviance, personal aggression
Why don't managers get the performance they want? Dont set
expectations, assume employees know expectations, dont know what they
want
, Solution 2024/2025
Pepper
Organizational commitment a desire on the part of an employee to remain a
member of the organization. affective, normative, continuance
affective commitment they stay because they want to
continuance commitment they stay because the need to
normative commitment they stay because they ought to
Potential responses to negative events Exit, voice, loyalty, neglect
types of employees (Org Commit, Task Perform) Stars (high,high), lone
wolves (Low,high), Citizens(High,low), apathetics (low,low)
withdraw a set of actions that employees perform to avoid the work
situation
Psychological Withdrawal (neglect) daydreaming, looking busy, cyber
loafing, socializing, moonlighting
Physical withdraw (exit) tardiness, missing meetings, quitting, long breaks,
absenteeism
job satisfaction a pleasurable emotional state resulting from the appraisal of
one's job or job experiences (cognition, affect)
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