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SSA Academy 2024 (latest update) Book questions with accurate answers
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SSA Academy 2024 (latest update) Book questions with accurate answers
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SSA Academy 2024 (latest update) Bookquestions with accurate answers
20th - correct answer ✔✔What day of the month will the post office issue a reminder letter for P.o.
boxes that have not been paid?
Caller Service - correct answer ✔✔When an individual has more mail than a large P.o. box will hold, the
SSA should suggest what service?
Bait Money Orders - correct answer ✔✔If an SSA is robbed with her entire cash drawer taken, what
method would the postal inspector use to locate the robbers?
security features - correct answer ✔✔A customer comes in to cash a money order. The ssa should look
for what?
Ben Franklin - correct answer ✔✔Who is featured on the money order?
rectangle - correct answer ✔✔letter mail must be what shape?
Nonmailable - correct answer ✔✔mail pieces not meeting the minimum size standards are what?
after hazmat question has been answered - correct answer ✔✔It is acceptable to mail lithium cells and
batteries when?
Alaska and Hawaii - correct answer ✔✔Cigarettes and smokeless tobacco can be mailed with the states
of?
Hazardous - correct answer ✔✔US Department of transportation designates articles that pose an
unreasonable risk to health and safety during transportation as what?
, Bird Stamp - correct answer ✔✔A customer can use a credit card to pay for what?
Deny payment and ask for another form of payment - correct answer ✔✔When verifying a credit card
and signature block states, "See ID" the SSA should do what?
Genuine Bills - correct answer ✔✔the best method to establish whether bills are counterfeit or real is to
compare what with suspect bills?
weigh letter, flats, small packages, and print proper postage - correct answer ✔✔Self-service kiosks are
able to:
REC - correct answer ✔✔The program that can be used as a real-time snapshot of a customer interaction
is what?
stamp accountability, receipts, disbursements, unit ID, signature - correct answer ✔✔The PS form 1412,
Daily Financial Report, is divided in to what sections?
$100.99 - correct answer ✔✔A cash credit is assigned to the SSA for?
opening and reading - correct answer ✔✔An example of a prohibited action involving a customer's mail
is?
No tax dollars - correct answer ✔✔The postal service relies on the sale of postage, products and services
to fund operations and receives?
Advertising - correct answer ✔✔items sent via media mail cannot contain what?
Irregular - correct answer ✔✔a tube under 26 inches long is considered what?
Postal Operation Manual - correct answer ✔✔What does POM stand for?
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