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SSA Training questions well answered to pass
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SSA Training questions well answered to pass
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SSA Training questions well answered topass
Retail Systems Software - correct answer ✔✔RSS stands for:
A Customer-Centric environment consists of: - correct answer ✔✔1) People
2) Processes
3) Pride
4) Results
A World Class Customer Experience - correct answer ✔✔What builds customer loyalty?
Every address in the nation. - correct answer ✔✔What places does the USPS delivery service reach?
USPS mission: - correct answer ✔✔Provide a reliable, efficient, trusted and affordable universal delivery
service that connects people and helps businesses grow.
USPS vision: - correct answer ✔✔A Postal Service that enables all citizens to connect, businesses to
grow, and communities to thrive in a digital world.
Core set of enduring goals that guide all of its strategic initiatives and continuous improvement efforts: -
correct answer ✔✔1) Deliver high-quality services
2) Provide world class customer experiences
3) Ensure a safe workplace and an engaged workforce.
the security and sanctity of the mail in its custody - correct answer ✔✔The Postal Service must preserve
and protect:
Issues related to security and sanctity of mail: - correct answer ✔✔1) Theft
, 2) Destruction or damage of mail
3) Delay of mail
4) Opening
US Postal Inspection Service (USPIS) - correct answer ✔✔Investigates postal offenses and postal-related
civil matters. Primary law enforcement arm of Postal Service.
Title 18 of the U.S. Code - correct answer ✔✔Many of the laws enforced by Postal Inspectors are found
in:
Office of Inspector General - correct answer ✔✔OIG stands for:
OIG (Office of Inspector General) - correct answer ✔✔They play a key role in maintaining the integrity
and accountability of America's postal service, it's revenue and assets, and its employees. (Handles
misuse of funds, audits/money/finance)
9 presidentially-appointed governors. - correct answer ✔✔The OIG is under the supervision of:
The OIG mission is... - correct answer ✔✔Helping maintain confidence in the postal system and
improving the Postal Service's bottom line thru independent audits and investigations.
Sales and Services Distribution Associate (SSDA) - correct answer ✔✔Performs many of the same duties
of an SSA; however, they also support the back office distribution functions.
Lobby Assistant - correct answer ✔✔Helps customers identify mailing needs, ensures customers
complete required forms before they reach the window, and answers customer questions.
Lead Sales and Service Associate (LSSA) - correct answer ✔✔Maintains comprehensive working
knowledge of regulations, ruling policy and procedures relating to ALL phases of retail services. Provides
technical guidance to employees, informing them of changes or clarifications in policies, operations, or
regulations.
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