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USPS SSA ACADEMY 421 EXAM well answered already passed
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USPS SSA ACADEMY 421 EXAM well answered already passed
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USPS SSA ACADEMY 421 EXAM wellanswered already passed
Postal service employees operate under a mandate to protect and preserve the mail placed in its: -
correct answer ✔✔Custody
A violation of the security and sanctity of the mail is: - correct answer ✔✔Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a positive
note is to: - correct answer ✔✔Deliver a first impression.
The type of communication that can enhance or contradict messages is: - correct answer ✔✔Non -
verbal communication
approach a sales and services associate can use to engage our customers and ensure their need are met
is: - correct answer ✔✔A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal Service ? -
correct answer ✔✔Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA): - correct answer
✔✔Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office? - correct answer
✔✔Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches: - correct answer ✔✔Every address in the
nation six days a week.
An organized workstation creates a more _________ workplace. - correct answer ✔✔Efficient
, How a Sales and Services associate ( SSA ) conducts themselves on the job effects the: - correct answer
✔✔Postal brand
An active listening technique used to create a successful transaction is called: - correct answer
✔✔Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their: - correct
answer ✔✔Personal appearance
The primary law enforcement for the United States Postal Service the: - correct answer ✔✔Postal
Inspection Service
Preferred services that usually offer the customer the best value are: - correct answer ✔✔Priority Mail
Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area. The Sales
and Services Associate (SSA) may offer the service: - correct answer ✔✔Every Door Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and: - correct answer ✔✔Business
documents
Any mailable item weighing _____ or less can be sent First-Class Mail. - correct answer ✔✔13 oz
A Priority Mail Express customer is entitled to a refund if the item was: - correct answer ✔✔Delivered to
the recipient late.
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels measuring
over 108 inches but not more than 130 inches in combined length and girth is - correct answer
✔✔Oversized pricing.
The maximum length and girth for Priority Mail® is - correct answer ✔✔108 inches
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