BMGT364 Exam 1 Questions And Answers
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what is organizational behavior?
A field of study that investigates the impact individuals, groups, and
structure have on behavior within organizations.
-A multidisciplinary field
(industrial and organizational psychology, social psychology, sociology,
economics, anthropology)
why does organizational behavior matter?
- for the purpose of applying such knowledge toward improving an
organization's effectiveness
(firms with effective OB policies and practices provide a competitive
advantage)
-Human resources represent rare and inimitable resources, good people and
OB practices are inimitable
(NOT FINISHED)
Resource-Based View
a model that argues that rare and inimitable resources help firms maintain
competitive advantage
- a resource is more valuable when it is inimitable
empirical support
when our observations are consistent with what we would expect to
experience if a theory is correct
what is an attitude?
evaluative statements about objects, people, or events
-affective, behavioral, cognitive
-generally, our behavior follow from our attitudes but it depends
-factors: importance, specificity, timing/frequency, social constraints
, Solution 2024/2025
Pepper
What is cognitive dissonance?
the tension we experience from incompatibility between behavior and
attitude(s)
responses to cognitive dissonance:
-change the attitude
-change the behavior
-rationalize the discrepancy
What is job satisfaction?
a pleasurable emotional state from appraisal of one job (look in textbook)
what is the job characteristics model
five dimension of job design cause the psychological states that in turn
cause satisfaction with the work itself
includes: skill variety, task identity, task significance, autonomy, and
feedback
skill variety (JCM)
the degree to which the job requires a number of different activities that
involve a number of different skills and talents
task identity (JCM)
the degree to which the job requires completing a whole, identifiable, piece
of work from beginning to end with a visible outcome
task significance (JCM)
the degree to which a job has a substantial impact on the lives or work of
other people, particularly people in the world at large
autonomy
the degree to which the job provides freedom, independence, and discretion
to the individual performing the work
feedback
the degree to which carrying out the activities required by the job provides
the worker with clear information about how well they are performing
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