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Usps SSA study guide with verified solutions
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Usps SSA study guide with verified solutions
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Usps SSA study guide with verifiedsolutions
USPS Mission: - correct answer ✔✔Provide a reliable, efficient, trusted and affordable universal delivery
service that connects people, and helps businesses grow.
Usps Website - correct answer ✔✔USPS.com
USPS Vision - correct answer ✔✔A postal service that enables all citizens to connect businesses to grow,
and communities to thrive in a digital world.
USPS mission is to - correct answer ✔✔Deliver high quality services, provide world class customer
experiences, ensure a safe workplace, and an engaged workforce
O.I.G ( Office of Inspector General) - correct answer ✔✔Independent agency within Postal Service under
supervision of 9 presidentially appointed governors.
Perform independent audits and investigations to detect fraud, waste, and misconduct. Deterrent effect
on Postal crime.
Six retail moments that matter: - correct answer ✔✔Deliver your first impression, act with courtesy, and
urgency, keeping it clean & pristine, delivering the pride inside, transitioning b/w the back and front,
solutions are your specialty
Six moments that matter are key mindsets for: - correct answer ✔✔Providing world class customer
service and demonstrating postal proud.
Five essential elements for Active listening - correct answer ✔✔Open and respectful demeanor, verbal &
nonverbal questions, seek clarification no assumptions, provide feedback.
S.O.L.E.R ( remember when engaging to customers) - correct answer ✔✔S. Squarely face the person
O. Open your posture
,L. Lean towards the sender
E. Eye contact maintained
R. Relax while attending
G.I.S.T - correct answer ✔✔Greet, Inquire, Suggest, Thank
HAZMAT - correct answer ✔✔" Does this item contain anything liquid, fragile perishable or potentially
hazardous such as lithium batteries or perfume? "
First offer - correct answer ✔✔PRIORITY MAIL EXPRESS
Secondly Offer - correct answer ✔✔Priority Mail
Domestic Mail - correct answer ✔✔Items sent within the U.S its territories, and possessions. Including:
Army Post Offices (APOs), Fleet Post Office (FPOs), Diplomatic Post Office (DPOs), United Nations,
Shipping services-USPS competitive services
Domestic Mail Manuel (DMM) - correct answer ✔✔Resource for policies, regulations and procedures
governing domestic Mail services.
Includes prices, restrictions, and standards, for extra services and each class of mail.
Shipping services: - correct answer ✔✔Priority Mail Express
Priority Mail
First Class package service-Retail
Parcel Select
USPS Retail Ground
Parcel Return Service
, Ballon Price ( Priority Mail Surcharges) - correct answer ✔✔*Large lightweight packages charged to align
postage with transportation cost.
*Applies to Priority Mail detonating in zones 1-4
*Mailpiece weighing less than 20 pounds and measuring over 84 inches in combined length, girth
charged as 20 pound parcel for the destination zone.
Dimensional Weight - correct answer ✔✔*Applies to Priority Mail addressed to zones 5-9 with any
dimension exceeding one cubic foot.
*Aligns postage to reflect transportation and operational costs.
Ballon price contd. - correct answer ✔✔Items over 84 inches in combined length and girth but no more
than 108 inches, weighing less than 20 pounds pay the 20 pound price
Oversize Price - correct answer ✔✔Pieces that exceed 108 inches but not over 130 inches in combined
length and girth pay the oversize price.
Mailing Services: - correct answer ✔✔Products with no competition from other delivery companies:
•First Class Mail •Periodicals(magazines)
•USPS Marketing Mail
•Library Mail ( subclass of pkg. services)
•Media Mail ( subclass of package serv.)
•Extra services
Periodicals - correct answer ✔✔Must be published at least 4 times a year, at a stated frequency, from a
known office of publication, and be formed of printed sheets.
Authorized publications such as magazines, and newspapers whose primary purpose is transmitting
information.
EDDM ( Every Door Direct Mail) - correct answer ✔✔5,000 or less flat-sized mail pieces serviced by a
single Post Office
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