Wage Mix correct answers Combination of both external and internal factors that can influence rates at which employees are paid
Wage Mix: External Factors correct answers conditions of the labor market, area pay rates, cost of living, collective bargaining, legal requirements
Wage Mix: Intern...
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Wage Mix correct answers Combination of both external and internal factors that can influence
rates at which employees are paid
Wage Mix: External Factors correct answers conditions of the labor market, area pay rates, cost
of living, collective bargaining, legal requirements
Wage Mix: Internal Factors correct answers worth of job, employee's relative worth, employer's
ability to pay
Right to work state correct answers State that has prevented a union or company from
negotiating a contract that requires workers to join a union as a condition of employment
Union organizer correct answers An individual who helps employees organize a union at their
place of work.
labor relations correct answers the system of relations between workers and management
steward correct answers employee union member, present for disciplinary action
collective bargaining correct answers union members come together in good faith and negotiate,
sincere/honest intention
strike correct answers Nonviolent refusal to continue to work until a problem is resolved.
things you would strike for correct answers pay, benefits, job security, working conditions
scab correct answers Negative term for a worker called in by an employer to replace striking
laborers, or someone goes into work
lookout correct answers lookout places shut down, management doesn't let them work, don't get
paid
control correct answers ensures organizational goals are being met: accomplished b y comparing
actual performance to guidelines or standards
steps of control correct answers 1. measure and compare
2. analyze deviations
3. take corrective action
good controls should correct answers report deviations promptly
reflect nature
focus on future
exceptions at critical points
be objective
, be flexible
be economical
be understandable
employee commitment
indicate corrective action
Management Function: Planning correct answers involves determining in advance what should
happen
determinants of job satisfaction correct answers personality, values, social influence, work
situation
quality care = correct answers patient outcomes + patient satisfaction and experience
HCAHPS correct answers Hospital Consumer Assessment of Healthcare Providers and Systems
motivation is determined by correct answers needs and goals
job satisfaction is largely determined by correct answers conditions in the environment and in the
situation
job satisfaction correct answers an individual's feelings and beliefs about his or her job
as job satisfaction _______ the likeliness to leave an organization ____ correct answers
decreases, increases
Determinants of Job Satisfaction correct answers personality: influences how you think and feel
about the job
work situation: the work itself, co-workers, supervisors, and subordinates, hours, pay -- believed
to have greatest influence
social influence: co-workers, groups
values: intrinsic (job itself) and extrinsic (consequences of work)
healthcare ultimate goal correct answers optimize patient health
healthcare secondary goal correct answers stay in business by providing a great experience
HCAHPS explores correct answers communication
responsiveness
pain management
communication about new meds
discharge information
patient understanding of the type of care they need
cleanliness and quietness
overall rating of the hospital
recommend it to family and friends
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