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MGT 301 Final Exam NAU Practice Questions and Answers

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  • North Arizona University Tests 2024
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  • North Arizona University Tests 2024

MGT 301 Final Exam NAU Practice Questions and Answers Putnam Investments of Boston offers a wide range of mutual funds through independent brokers. To gain a competitive advantage over other mutual fund companies, Putnam now provides brochures and prospectuses of their mutual funds to brokers w...

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  • October 30, 2024
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  • North Arizona University Tests 2024
  • North Arizona University Tests 2024
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MGT 301 Final Exam NAU Practice

Questions and Answers


Putnam Investments of Boston offers a wide range of mutual funds through independent brokers. To

gain a competitive advantage over other mutual fund companies, Putnam now provides brochures and

prospectuses of their mutual funds to brokers within 24 hours of request. This is an example of -

ANSWER✔✔-Responsiveness strategy


An operations task performed at Hard Rock Café is - ANSWER✔✔-preparing employee schedules


The five elements in the management process are - ANSWER✔✔-plan, organize, staff, lead, and control


Which of the following is NOT a typical operations management function? - ANSWER✔✔-Produce an

advertising campaign for a cell phone


BMW's plant in Spartansburg, SC developed the BMW X5 (new SUV) in 35 months. They have an

aggressive target of reducing new product development cycles by 30%. This is an example of the

operations management competitive advantage of - ANSWER✔✔-Response




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Customers of Dell Computers can order their computers on-line. Once the order is placed, Dell starts to

assemble the computer. Dell has recently reduced the time it takes to assemble a computer from 10

hours to 8 hours. This is an example of competing by - ANSWER✔✔-Response


Among department stores, Nordstrom has a reputation for highly personalized customer service. This is

an example of which OM strategy? - ANSWER✔✔-Differentiation strategy


Southwest Airlines has streamlined its facilities to minimize the cost of scheduling crew changes,

maintenance, and inventories of parts. This is an example of which OM strategy? - ANSWER✔✔-Low-cost

strategy


Which of the following products is likely to be assembled on a repetitive-process line? - ANSWER✔✔-

television sets


Fender's Custom Shop has produced guitars for many famous and gifted guitarists including Eric Clapton,

John Deacon (Queen), and David Gilmore (Pink Floyd) to name a few. The Shop uses new and highly

specialized equipment. Highly detailed inlay work is performed with a Hegner precision scroll saw. Final

assembly of the guitars is done by actual musicians. What type of process strategy is utilized by Fender's

Custom Shop? - ANSWER✔✔-job shop


At Nike iD's website you can design your own shoe including selecting the uppers color and material,

color of the Nike swoosh, sole, tongue and your own personalized ID. Three to four weeks later the shoe

you designed is delivered to your home. This is an example of - ANSWER✔✔-Mass customization



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Another phrase used to describe Process Focus - ANSWER✔✔-job shop


Another phrase used to describe Mass Customization - ANSWER✔✔-built to order


Another phrase used to describe Repetitive Focus - ANSWER✔✔-module


Another phrase used to describe Product Focus - ANSWER✔✔-continuous process


Which of the following products is likely to be assembled on a repetitive-process line? - ANSWER✔✔-

television sets


In the 1980's, Xerox studied the distribution system of L.L. Bean. Xerox compared the performance of its

distribution system with L.L. Bean's and used what it learned to improve its operations. This process is

called - ANSWER✔✔-Benchmarking


The process of identifying other organizations that are best at some facet of your operations and then

modeling your organization after them is known as - ANSWER✔✔-Benchmarking


Which of the following is not a Total Quality Management concept? - ANSWER✔✔-strategic planning


Which of these is NOT an element of TQM? - ANSWER✔✔-management empowerment


Metro Airport flight traffic control tracks the length of flight delays. One tool that Metro uses is an R

chart. The purpose of such an R chart is to determine whether there has been a - ANSWER✔✔-change in

the variation of the flight delay length


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he control chart that monitors a process average is the - ANSWER✔✔-x-bar chart


The purpose of an x-bar chart is to determine whether there has been a - ANSWER✔✔-change in the

average of the process output


An ambulance firm in a large metropolitan area is concerned with its response time. For the last 20 days,

they have randomly sampled 4 ambulance calls and measured the response time for each. The firm has

decided to implement statistical process control to monitor average response time. What is the most

appropriate chart(s)? - ANSWER✔✔-xbar-chart and R chart


Statistical Process Control charts - ANSWER✔✔-display upper and lower limits for process variables or

attributes, and signal when a process is no longer in control


ABC analysis is based upon the principle that - ANSWER✔✔-there are usually a few critical items, and

many items which are less critical


In the ABC inventory classification system - ANSWER✔✔-B items require more control than C items but

less control than A items


Hand tools, lubricants, and cleaning supplies are usually examples of what? - ANSWER✔✔-mro inventory


The two most basic inventory questions answered by the typical inventory model are - ANSWER✔✔-

timing quantity of orders




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