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GMS 401 Final exam Study Guide Solutions

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GMS 401 Final exam Study Guide Solutions Production - ANSWER-the creation of goods and services Operations Management - ANSWER-Activities that relate to the creation of goods and services through the transformation of inputs to outputs Supply chain - ANSWER-A global network of organizations and...

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  • October 30, 2024
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GMS 401 Final exam Study Guide Solutions



Production - ANSWER✔✔-the creation of goods and services


Operations Management - ANSWER✔✔-Activities that relate to the creation of goods and services

through the transformation of inputs to outputs


Supply chain - ANSWER✔✔-A global network of organizations and activities that supply a firm with

goods and services


Services - ANSWER✔✔-Economic activities that typically produce an intangible product (such as

education, entertainment, lodging, government, financial, and health services)


Service sector - ANSWER✔✔-the segment of the economy that includes trade, financial, lodging,

education, legal, medical, and other professional occupations


Management process - ANSWER✔✔-the application of planning, organizing, staffing, leading, and

controlling to the achievement of objectives


Differentiation - ANSWER✔✔-distinguishing the offerings of an organization in a way that the customer

perceives as adding value




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Experience Differentiation - ANSWER✔✔-Engaging a customer with a product through imaginative use of

the five senses, so the customer "experiences" the product


Low cost leadership - ANSWER✔✔-achieving maximum value, as perceived by the customer


Response - ANSWER✔✔-a set of values related to rapid, flexible, and reliable performance


Mission - ANSWER✔✔-the purpose or rationale for an organization's existence


Strategy - ANSWER✔✔-how an organization expects to achieve its missions and goals


Productivity - ANSWER✔✔-the ratio of outputs (goods and services) divided by one or more inputs (such

as labour, capital or management)


Single factor Productivity - ANSWER✔✔-Indicates the ratio of one resource (input) to the goods and

services produced (outputs).


Multifactor productivity - ANSWER✔✔-indicates the ratio of many or all resources (inputs) to the goods

and services produced (outputs)


Productivity variables - ANSWER✔✔-the three factors critical to productivity improvement - capital and

the art and science of management


Knowledge Society - ANSWER✔✔-a society in which much of the labour force has migrated from manual

work to work based on knowledge


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Maintenance - ANSWER✔✔-the activities involved in keeping a systems equipment in working order


Reliability - ANSWER✔✔-the probability that a machine part or product will function properly for a

specified time under stated conditions


Mean Time Between Failures (MTBF) - ANSWER✔✔-The expected time between a repair and the next

failure of a component, machine, process, or product.


Redundancy - ANSWER✔✔-the use of components in parallel to raise reliability


Product development stages - ANSWER✔✔-Product concepts are developed from a variety of sources,

both external and internal to the firm. Concepts that survive the product idea stage progress through

various stages, with nearly constant review, feedback, and evaluation in a highly participative

environment to minimize failure


Robust design - ANSWER✔✔-a design that can be produced to requirements even with unfavorable

conditions in the production process


Modular designs - ANSWER✔✔-Designs in which parts or components of a product are subdivided into

modules that are easily interchanged or replaced


computer-aided design (CAD) - ANSWER✔✔-interactive use of a computer to develop and document a

product




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