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UHC Ethics and Compliance 2024 Test(Questions and Answers)
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UHC Ethics and Compliance 2024 Test(Questions and Answers)
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UHC Ethics and Compliance 2024Test(Questions and Answers)
What type of events must an agent report to UnitedHealthcare?
-Informal marketing,/sales events only
-Formal and informal marketing/sales events
-Formal marketing/sa[es events only
-Marketing/sales events (formal and informal) and educational events - Answers:Formal and
informal marketing/sales events
When completing an enrollment application in LEAN, why is an agent
prohibited from entering his or her own email address in a field
available for the consumer's email address?
-The consumer/member would not receive plan related correspondence intended for him/her.
-The agent may experience commission payment processing issues.
-The enrollment application may be denied. - Answers:The consumer/member would not receive
plan related correspondence intended for him/her.
Which election period runs from October 15 to December 7 and
allows consumers to elect to join a Medicare Advantage Plan or
switch to a different plan?
-Annual Election Period (AEP)
-Special Election Period (SEP)
-Open Enrollment Period (OEP)
-Initial Coverage Election Period (ICEP) - Answers:AEP
Which of the following materials is an agent NOT permitted to display and/or distribute at a
marketing/sales event?
-Generic business reply cards for Medicare products.
, -Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
-5-dollar gift cards to an in-network pharmacy.
-Pens and notepads that contain the agent's contact information. - Answers:5-dollar gift cards to
an in-network pharmacy.
Kira has scheduled an appointment and obtained a Scope of
Appointment (SOA) form to discuss Medicare Advantage Plans with a
consumer. When she arrives at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should Kira do?
-Ask the consumer's friend to leave since the friend had not scheduled the appointment.
-Before Kira can start the appointment with both consumers, she must ask the consumer'S friend
to complete an SOA.
-Ask the consumer's friend to complete the SOA and schedule a separate appointment.
-Tell the consumer that you will come back another day, - Answers:Before Kira can start the
appointment with both consumers, she must ask the consumer'S friend to complete an SOA.
Educational events allow for which of the following to occur?
-Provide objective information about the Medicare program and/or health improvement and
wellness.
-Provide an opportunity to give an introductory presentation followed by an informal
marketing/sales event.
-Provide an opportunity to steer a consumer toward a specific or limited number of plans.
-Provide an opportunity to review benefits, premiums, and product information with consumers.
- Answers:Provide objective information about the Medicare program and/or health
improvement and wellness.
Agent Brenda is presenting Medicare Advantage plan options to her
consumer, Melanie. During the presentation, Brenda tells Melanie
that Medicare gives each plan a Star Rating. Which of the following is
not an appropriate response when Melanie asks what the Star Rating
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