Exam (elaborations)
TEXAS ROADHOUSE SERVER VALIDATION
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TEXAS ROADHOUSE SERVER VALIDATION
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TEXAS ROADHOUSE SERVER VALIDATIONWhat is our mission statement? - Answers- Legendary Food, Legendary Service
What is our story? - Answers- Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks,
Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty? - Answers-
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - Answers- 40-140
When should you wash your hands? - Answers- After using the restroom, bussing
plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - Answers- HEART means giving
legendary service to every customer. Greeting tables and serving tables with an
amazing and attentive attitude that ensures your customers will want to come back.
What does H.E.A.R.T. stand for? - Answers- Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - Answers- Friendly, Energetic, and Fun
Describe what happens during howdy step? - Answers- Welcome with smile and eye
contact, greet immediately and flag table, recognize first-time-guest and tell story, do
table inventory, suggest specific drinks and apps, take drinks (check ids) and app
orders, ring in drinks and apps
How long do you have to greet your table? - Answers- 15-45 sec
What should you check for when greeting your table? - Answers- plates, silverware,
bread, peanuts
What three words describe engage? - Answers- knowledgeable, passionate,
care/concern
What happens during the engage step? - Answers- serve drinks, use drink name and
offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points,
repeat order, describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - Answers- 2-3 min
, What to do if your table gives you an appetizer order and entrée order at the same
time? - Answers- Wait 5 minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting? - Answers- upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees? - Answers- 2-3 min
What are the foundations of service of H.E.A.R.T.? - Answers-
Why are they so important? - Answers-
What are some key points when taking a guests order? - Answers- use pivot points,
make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important? - Answers- A pivot point is the seating order
of guest. It makes it so that food does not auction off food.
What is pre-bussing and why is it important? - Answers- it is removing dirty plates and
silverware and trash off of tables during and after a guest meal. It makes the SA's job
faster and easier.
What appetizers do we offer? - Answers- cactus blossom, fried pickles, rattlesnake
bites, tater skins, grilled shrimp, boneless buffalo wings, cheese fries, killer ribs, texas
red chili, combo appetizer (three of: boneless wings, rattlesnake bites, tater skins, or
fried pickles... two dipping sides)
What side items do we offer? - Answers- applesauce, baked potato, buttered corn,
fresh veggies, green beans, mashed potatoes, seasoned rice, steak fries, sweet potato,
texas red chili, sautéed onions, sautéed mushrooms
What kids meals do we offer? - Answers- kids: hot dog, mac and cheese, mini-
cheeseburgers, jr. chicken tenders, grilled chicken, lil' dillo steak bites
ranger: chicken critter basket, andy's steak, ranger rib basket
What is the difference between a kid's meal and ranger meals? - Answers- kids meal
are for 12 and under
ranger meal are for kids with larger appetites
What is our non-alcoholic glasses served in? - Answers- coke glasses or kids cup
What bottled beer do we have? - Answers- Blue Moon, Budweiser, Bud Light, Michelob
Ultra, Miller Lite, Coors Light, Corona, Corona Light, dos Equis, Heineken, O'Doul's,
Sam Adams Angry Orchard, Sam Adams Boston Lager, Stella Artois, Twisted Tea
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