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Publix ACSM/CSM TEST PREP / CSTL INTERVIEW PREP 1. Publix Mission Statement: Our Mission at Publix is to be the premier quality food retailer in the world. To that end we commit to be: 1. Passionately focused on Customer Value. 2. Intolerant of Waste.$9.49
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Publix ACSM/CSM TEST PREP / CSTL INTERVIEW PREP 1. Publix Mission Statement: Our Mission at Publix is to be the premier quality food retailer in the world. To that end we commit to be: 1. Passionately focused on Customer Value. 2. Intolerant of Waste.
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Course
PUBLIX ACSM
Institution
PUBLIX ACSM
Publix ACSM/CSM TEST PREP / CSTL INTERVIEW PREP
1. Publix Mission Statement: Our Mission at Publix is to be the premier quality food
retailer in the world.
To that end we commit to be:
1. Passionately focused on Customer Value.
2. Intolerant of Waste.
Publix ACSM/CSM TEST PREP / CSTL
INTERVIEW PREP
1. Publix Mission StatementANS
Our Mission at Publix is to be the premier quality foodretailer in the world.
To that end we commit to beANS
1. Passionately focused on Customer Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value, and Employment Security of our Associates.
4. Devoted to the highest standards of stewardship for our Stockholders.
5. Involved as Responsible Citizens in our Communities.
2. Publix GuaranteeANS
" We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full
purchase price willbe cheerfully refunded immediately upon request."
3. The Foundation of the strategy mapANS
Perpetuate the Publix cultureAttract, Develop, and Retain quality associates
Operate as a fast and effective teamSupport Sustainable
Practices
Use available technology
4. DIFFERENCE MAKER/STRATEGIC TASK FOR CS
(Bonus if you name two others lol) 2nd section on the strategy mapANS
ProvidePremier Service
Know our customers offer quality
productswork safely
do our part to maintain items in stockbe highly productive
suggest products to customers they might want to buycreate excellent displays
look for better ways to do your jobdon't waste
product
follow best practices
5. What do you want our customers to say about us? 3rd section on strategymapANS
"I always shop at my publix!"
"My store is always so clean, convenient, and pleasant.""I always get superior,
personalized service"
6. What do customers that keep coming back mean for us?
4th and 5th sections of the Strategy mapANS
It helps us achieve our goals and grows shareholder value. Which in turn will help us achieve our mission to be the premier quality
food retailer in the world.
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, Publix ACSM/CSM TEST PREP / CSTL
INTERVIEW PREP
7. Max MINI minor continuous hours worked (Sunday-Friday)ANS
2 1/2
8. Max MINI minor hours per day worked (Sunday-Friday)ANS
2 1/2
9. Max MINI minor hours per day worked (Saturday/Non school week)ANS
7
10. Max MINI minor continuous hours worked (Saturday/Non school week)ANS
31/2
11. Max MINI minor hours per week (School week)ANS
13
12. Max MINI minor hours per week (non school week)ANS
35
13. Max MINOR continuous hours worked (ALL DAY EVERY DAY)ANS
3 1/2
14. Max MINOR hours per day worked (Friday/Saturday/Non school week)ANS
101/2
15. Max MINOR hours per week (school week)ANS
28
16. Max MINOR hours per week (Non school week)ANS
35
17. Max MINOR hours per day worked (Sunday-Thursday)ANS
7
18. What is the CALM approach?ANS
Stay Cool, Apologize for problem, Listen withempathy, Make it right
19. 4 steps of legendary customer service?ANS
1. greet customer by name if possi-ble and smile
2. engage
3. create their happily ever after
4. thank and invite back customer
20. What is Reconciling?ANS
When you add the physical value of an item or tenderand determine the difference (if any)from the value recorded in Publix
Office.
21. What is the Cashier security reportANS
A report to determine why overrides arebeing made.
22. When should you clean the compactor?ANS
Once a week.
23. Temperature Danger Zone?ANS
40-140 degrees
24. what is the threshold for filling out form 8300?ANS
10,000 OR more in moneyservices
25. What is a SDS sheet? And where is it found?ANS
Safety Data Sheet - directionsfor proper use, safety precautions, and a list of active ingredients
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