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Chapter 9 leadership communication questions with verified answers
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Chapter 9 leadership communication questions with verified answers
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Chapter 9 leadership communication1. "Noise" - ANS-When encoding and decoding cause communication errors because
of individual differnces in values, attitudes , background which all act as filter and
create this
2. 4 skills for communication in crisis - ANS-Stay calm
3. Be visable and supportive
4. Tell the truth
5. Communicate a vision for the future
6. 6 key components for facilitating startegic conve - ANS-Open communication
7. Asking questions, active listening , dialogue, candor, and using stories for
communicayion
8. Asking questions - ANS-Leader centered : in that they seeks toninform leader about
what going on in the organization
9.
10. Followrr centered: in that it seeks to connect with followers
11. Benefit of asking questions - ANS-Provokes critical thinking, encourages, builds
positive attitude
12. Candor - ANS-honest, forthright expression of a leaders thunking,, while also
respecting
13. Channel - ANS-Medium by which message sent, email, letter , face to face, call
14. Channel rickness - ANS-The smount of info that can be transmittef during a
communucation episode
15. Communication - ANS-Process by which info and undrrstanding are transferred
betwwen sender and reciever
16. Communication challenges - ANS-Using/incorporating social media
17.
18. Being crisis ready
19. Communication champion - ANS-The belief that communication is essential to
building trust and gaining commitment yo the vision and strategy
20. Decoding - ANS-Reciever interpreting the message
21. Dialogue - ANS-Together people create active sharibg and listening to undrrstand
eachother and share a world view
22. Embeddedness - ANS-The deep understanding and acceptance of org direction and
purpose
23. Encoding - ANS-Thought or idea by selecting a symbol such as words which to
compose message
24. Face to face - ANS-Is the richest channel
25. Feedback - ANS-Enables someone to determine if the medsage was interpreted
correctly
26. Four steps to practice the art of persuasion - ANS-Listen first
27. Establish credibility
28. Build goals on common ground
29. Make your position compelling to others
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