CHL Vocabulary Exam Questions with Complete Solutions Latest Update 2024
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CHL Vocabulary
Institution
CHL Vocabulary
CHL Vocabulary Exam Questions with Complete Solutions Latest Update 2024
Leader - Answers A person who influences and guides others toward the achievement of goals.
Skill set - Answers The skills required to accomplish a specific task or function.
Management - Answers The process of using what o...
CHL Vocabulary Exam Questions with Complete Solutions Latest Update 2024
Leader - Answers A person who influences and guides others toward the achievement of goals.
Skill set - Answers The skills required to accomplish a specific task or function.
Management - Answers The process of using what one has (resources) to accomplish goals and
objectives.
Unity of command - Answers An organizing principle that suggests each employee should only have one
supervisor.
Span of control - Answers A coordinating principle relating to the number of employees who can be
supervised by one person.
Employee group (formal) - Answers A group of employees identified by the organizational chart.
Employee group (informal) - Answers A group of employees from the same or different work groups
who form an unofficial group of staff members.
Culture (department) - Answers The beliefs, values and norms shared by department personnel who are
considered valid and are passed on to new employees in the department.
Public relations - Answers Communication or other activities designed to create a favorable public
image.
Harassment - Answers The act of systematic and/or unwanted and annoying actions of one or more
persons, including threats or demands.
Bullying (workplace) - Answers The repeated, health-harming mistreatment of one or more persons
(targets) by one or more persons. Examples include verbal abuse, offensive behavior, including non-
verbal conduct, and work interference.
Zero-tolerance (policy) - Answers A policy that permits no amount of leniency regarding harassing
behavior.
Workplace violence - Answers Violence or the threat of violence against workers that occurs at or
outside the workplace, and includes threats, verbal abuse, physical assaults, and homicide.
Verbal abuse - Answers Abusive behavior that involves the use of language.
Lateral violence - Answers A situation that occurs when people are victims of dominance and then
confront each other rather than the system that oppresses them.
Root cause - Answers An identified reason for a problem or defect.
Ethics (medical) - Answers Application of code of ethics or guidelines adopted for the protection of
patients, families and the healthcare facility.
,Hippocratic Oath - Answers A document originally written by Hippocrates, an ancient scholar, that is
subscribed to by physicians. It addresses numerous concerns including the need to treat patients to the
best of one's abilities, to preserve a patient's privacy, to teach medicine to the next generation, and to
prevent disease, among others.
Informed consent (patient) - Answers The process by which a person learns key information about a
medical event including benefits and risks before deciding whether to participate in a treatment, non-
treatment or procedure.
Confidentiality (patient) - Answers The right of a patient to have personal and identifiable medical
information kept private.
Conflict of interest - Answers A business situation in which an employee's loyalty to his/her employer is
or could be compromised.
Vendor - Answers A business that sells products or services to the healthcare facility.
Healthcare facility - Answers Any building where medical treatment is provided or medicine is practiced.
Mission statement - Answers A long-range or strategic planning tool that addresses the questions: "Why
are we here?" or "What do we do?"
C-Suite - Answers A term referring to those in the highest healthcare administrative levels; also called
Executive Team. This term is derived from the observation that the word "Chief" is frequently in the
position title. Example: Chief Financial Officer.
Organizational chart - Answers A graphic usually presented as a flow outline that identifies position titles
and relationships in an organization.
Patient care services department - Answers A department that involves direct contact with patients and
provides medical care to them.
Triage - Answers The act of determining which patients are in most need of medical assistance and then
providing it to those with the most need.
Outpatient Surgery Services - Answers A unit within a hospital's Surgical Services division that provides
surgical services for patients not requiring admittance to the facility; also called Same Day (SDA) or
Ambulatory Services.
Post-Anesthesia Recovery - Answers A unit within the Operating Room department where patients
recover from anesthesia under close supervision; also called Post-Anesthesia Care Unit (PACU).
Inpatient care unit - Answers A unit that provides care for patients admitted to a facility for treatment
requiring at least one overnight stay.
Outpatient care services - Answers Services provided by a hospital to patients who are not admitted to
the facility.
, Defend-in-place - Answers An emergency strategy in which occupants (patients and staff) are relocated
to a safe location on the same floor rather than being evacuated during an emergency.
Computerized tomography (CT) scan - Answers A process in which several X-ray beams create a cross-
section through the patient's body to determine the relative density of the tissues that are examined.
Magnetic resonance imaging (MRI) scan - Answers A process that use high-frequency radio waves and a
computer to visualize organs in a patients body.
Chain of command - Answers the organizational structure that traces responsibilities from the highest to
the lowest levels within a healthcare facility.
Superordinate - Answers The person or position to whom someone reports.
Catheterization laboratory (cath lab) - Answers An examination room with diagnostic imaging equipment
to support catheterization procedures; abbreviated "cath lab."
Intrapreneur - Answers A creative and innovative person within a large organization who is directly
responsible for successfully managing an aspect of the organization's business.
Supervisor - Answers One who directs the work of entry-level empoyees.
Manager - Answers One who directs the work of super visors.
Back-order - Answers The situation in which a product normally available in a vendor's inventory is out
of stock and has been ordered from the vendor's own product source.
Dashboard (department monitoring tool) - Answers A collection of statistical data about a Central
Service department's key performance indicators that indicates the extent to which goals are being
attained; see key performance indicator.
Key Performance Indicator (KPI) - Answers A measurable assessment factor such as item accuracy, case
carts per technician, and sterilization accuracy.
Discrimination (workplace) - Answers Unfavorable or unfair treatment on the basis of an individuals
race, religion, gender, national origin, disability, age and, in some states and communities, sexual
orientation.
Benchmark - Answers A standard to compare and improve one's own products or services by measuring
them against specified standards.
Benchmarking - Answers Activities to identify and analyze best practices to discover areas of and
processes for performance improvement.
Benchmarking (external) - Answers Activities to analyze work processes used by Central Service
departments in other healthcare facilities.
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