Exam (elaborations)
ECPI NUR168 CH8,9,10 EXAM QUESTIONS AND ANSWERS
ECPI NUR168 CH8,9,10 EXAM QUESTIONS AND ANSWERS
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ECPI NUR168 CH8,9,10 EXAMQUESTIONS AND ANSWERS
Self-talk; communication within a person - Answer-Intrapersonal
occurs between two or more people exchanging messages - Answer-interpersonal
When assessing non-verbal communication, which aspect is most expressive? -
Answer-facial expressions
feelings of pity and sorrow for someone else's misfortune - Answer-sympathy
Identification with and understanding of another's situation, feelings, and motives -
Answer-empathy
A helping relationship is characterized by an ____ sharing of information. - Answer-
unequal
In a helping relationship, the person providing the assistance is professionally ____ for
the outcomes of the relationship. - Answer-accountable
A family lost a member who was treated for leukemia at a nursing unit. Which quality
would the nurse use in this situation? (sympathy or empathy) - Answer-empathy
A nurse is interviewing a client, asking questions regarding past medical history, etc.
What role in the process of communication is the nurse playing? - Answer-sender
a person or group who has a purpose for the communication and initiates/conveys the
message: - Answer-sender/source (encoder)
the person or group who receives and interprets/decodes the message: - Answer-
receiver (decoder)
roles in the communication process according to Berlo (1960): - Answer-sender/source
(encoder)
message
channel (speak, chart, gesture, note; auditory, visual, kinesthetic)
receiver (decoder)
What type of questions would be best for a nurse to assess a patient's orientation? -
Answer-open ended questions
factors influencing communication: - Answer-Developmental level
Gender
,Sociocultural differences
Roles and responsibilities
Space and territoriality
Physical, mental, and emotional state
Values
Environment
characteristics of a helping relationship: - Answer-not spontaneous,
unequal sharing of information,
dynamic,
purposeful,
time limited,
professional accountability
phases of a helping relationship: - Answer-Orientation phase
Working phase
Termination phase
What activities occur during the orientation phase of a helping relationship? - Answer-a
contract is made defining goals of the relationship, frequency, location, length of
contacts and duration of relationship
the nurse provides assistance needed to achieve goals, counseling, and teaching
during which pahse of a helping relationship? - Answer-working phase
what are goals of the termination phase of a helping relationship? - Answer-patient will
participate in identifying accomplished goals or progress made toward goals;
patient will verbalize feelings about the relationship termination
what factors promote effective communication? - Answer-dispositional traits
rapport builders
what are dispositional traits? - Answer-warmth/friendliness
openness/respect
empathy
honesty/authenticity/trust
caring
competence
what are rapport builders? - Answer-specific objectives
comfortable environment
privacy
confidentiality
patient focused (vs task focused)
utilization of nursing objectives
optimal pacing
, what are some communication barriers? - Answer-failure to perceive patient as human
being
failure to listen
non-therapeutic comments/questions
cliches
closed ended questions
using questions containing "why" and "how"
using probing/leading questions
giving advise
false assurance
being judgemental
discussing gossip/rumors
using disruptive interpersonal behavior
assertive characteristics - Answer-• Says what they want without resorting to anger or
manipulation
• Respects people
• Accepts there own positive and negative feelings
• More tolerant, less judgement
• Takes responsibility for themselves, their feelings,
their reactions
• Asks directly and honestly
• Risks refusal
• Good self-esteem
• Is not dependent on others
• Sets own limits and boundaries
aggressive behavior - Answer-standing up for one's rights in a negative manner that
violates the rights of others
an open-ended question or comment serves to validate what the nurse believes is
heard/observed. (T or F) - Answer-False
what are characteristics of disruptive interpersonal behavior? - Answer-incivility
bullying
horizontal violence
nurse bullying
negative communication between nurse/physician
organizational response to disruptive behaviors
what are levels of communication? - Answer-- intrapersonal
- interpersonal
- transpersonal
- small-group (staff meeting, teaching sessions)
- organizational (committees, strategic planning)
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