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ServiceNow CSA Exam Questions And Verified Answers
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ServiceNow CSA Exam Questions And Verified AnswersThe Now Platform notifies through which of the following? Choose 3 Answers from the
options listed below.
A) Virtual Agent
B) Email
C) Meeting Invitation
D) SMS
E) Workplace Chat - Ans : B, C, & D) Email, Meeting Invitation, & SMS
Select the report chart types provided depending on list of records. Select 2 Answers
from the following options.
A) Pie chart
B) Bar chart
C) Single score
D) Line chart - Ans : A & B) Pie and Bar chart
Which of the Report designer phases enables you to select a color scheme for the
report visualization?
A) Configure
B) Data
C) Type
D) Style - Answer D) Style
Which of the Report designer phases allows you to define the Group by attribute?
,A) Style
B) Type
C) Configure
D) Data - Answer C) Configure
Which of the following are valid report sharing options? Select 5 Answers from the
below options.
A) Add to homepage
B) Publish
C) Export to PDF
D) Add to dashboard
E) Clone
F) Schedule
G) Share - Answer B, C, D, F, & G) Publish, Export to PDF, Add to dashboard, Schedule,
& Share
What is the recommended method of sharing a report?
A) Download as PDF
B) Email an attachment
C) Share the report
D) Publish to an instance URL - Answer C) Share the report
By default, a report is shared with:
A) All users and groups
B) All roles
,C) Groups that the report maker is a member of only
D) Report maker only - Answer D) Report maker only
For the following questions what are the following ways an end user can provide
feedback about an article? Select 3 Answers from the following options.
A) Comment on the article
B) Provide 1-5 star rating
C) Article Quality Index Checklist
D) Mark article as Helpful or Not Helpful
e) Take the knowledge base quantity survey - Answer A, B, & D) Add a comment to an
article, Give a 1-5 star rating, & Mark an article as helpful or not helpful
What is the feature that allows end users to ask questions and respond to other user
questions?
A) Neighborhoods
B) Social FAQ
C) Social Q&A
D) Ask ServiceNow - Answer C) Social Q&A
What, within the Knowledge Management Service Portal, displays the articles that
receive the highest percentage of users marking them as helpful?
A) Featured
B) Most Helpful
C) Most Useful
D) Most Viewed - Answer C) Most Useful
, What is the most effective method of sharing a knowledge article with another user?
A) A permalink
B) Sharing the keywords
C) Taking a screenshot
D) Copying and pasting the text - Answer A) A permalink
Which of the following are possible ways of populating a knowledge base with
knowledge articles? Select 3 Answers from the below options.
A) Integrating with a WebDev compliant source
B) Via e-mail to a defined knowledge e-mail address
C) Creating articles directly in the ServiceNow platform
d) Importing Microsoft Word files - ANS A, C, & D) Integrating with a WebDev compliant
source, Creating articles directly in the ServiceNow platform, & Importing Microsoft
Word files
If the end user wants to report an Incident, where does he go in the service portal?
A) In the Infrastructure Services Category in the Service Catalog
B) In the Software Category in the Service Catalog
C) In the Quick Links Category in the Service Catalog
D) In the Can We Help You? Category in the Service Catalog - Answer D) In the Can We
Help You? Category in the Service Catalog
What are two options to define the fulfillment process for a service catalog item?
A) Plan
B) Flow
C) Roadmap
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