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PEGA CSA EXAM QUESTIONS AND ANSWERS (A+)
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PEGA CSA EXAM QUESTIONS AND ANSWERS (A+)Explain the logic for skipping a stage versus when skipping a process. Answer Logic for
skipping a stage is about when to skip a stage based on condition, logic of skipping
process is about when to start a process or not based on a condition
Describe the Declarative Network properties of forward and backward chaining.
-Answer The chaining is to be done when there is a change in the target property value.
During forward chaining, in case of any modification to the source property value, it will
automatically change the target property value. In the case of backward chaining,
automatic refreshing of the target property value does not take place. It gets refreshed
only when the application invokes the property name.
Explain what a ruleset is - Answer identifies, stores, and manages the set of rules that
define an application or a major portion of an application.
Can a rule be an expression? - Answer yes
What is the base of the situational layer cake? - Answer The base rules that an
application will use if the rules above it aren't used.
What are the 4 studios? - Answer App Studio
Dev Studio
Admin Studio
Prediction Studio
Target market of APP Studio: Business analysts, app developers, front end UI/UX
developers, data engineers
Dev studio focuses on : Dev studio focuses on advanced functionality, versioning and
,source control, complex rules, system settings
Dev studio targets : Dev studio targets include experienced app developers, account
administrators,
Admin studio targets : System operations like requestors, queue processors, agens and
queues, Listeners, Logs, API's
Admin studio targets : System admins
Prediction studio targets - Answer data scientists and decision architects
Which role defines business rules and service level agreements? - Answer business
architect
which role configured user interface forms? - Answer system architect
which role creates acceptance criteria, and owns prioritization of backlog items -
Answer Product owner
When does the status of a stage change? - Answer at the beginning of the next stage
Abstract model of business transaction - Case type
What do you use to organize process steps when a case doesn't follow the primary
path? and give an example - Answer alternate stage - 'When an item is not in stock, the
case moves to the backorder alternate stage to handle the out of stock item
What do you use to transition the case flow automatically into a stage? Under what
circumstances would we use this? Change Stage-When automating the transitions from
the alternate stages into the primary stage
, What can you use if you want to configure a task for a certain activity to be performed
that is not part of the primary path, say canceling of an order? Optional action
Identify the two kinds of optional actions Optional Process- case wide action
Optional User Actions- stage only actions
What can you employ if processes can be completed in any order? - Answer parallel
process
Describe the two types of routings - Answer work queue - a list of all open assignments
in order of importance. Work stays in the queue until a user selects the assignment or
the manager sends the assignment to a specific user.
worklist - a list of all open assignments in order of importance for a specific user.
Explain under what circumstances you would route to the current user, specific user or
work queue - Answer Current user - if the current user should do the assignment
Specific User - when there is an assignment which requires a particular user to
complete it.
Work queue - you route to a particular group when anybody in the group can do the
assignment.
Explain Business logic routing - when you route something based on a "when condition"
or if its based on if a "condition is true or false".
What are Case Approvals? - Junction points in which one or more users decide whether
to approve or reject a case
Explain the approval types - Single approver send approvals to a specific person or a
work queue of managers
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