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CSA Exam Questions And Accurate Answers
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CSA Exam Questions And Accurate AnswersHow would you navigate in order to update Now Platform user interface branding? -
Answer System Properties > Basic Configuration UI16 or use the Guided setup for your
app to update.
What should be considered when designing an app before any dev work is completed? -
Answer Data model, business logic, and user interface
What is a valid scope value? - Answer x_xyz_innovate (all scopes begin with "x_", needs
company code "xyz", cant be longer than 18 chars
What are 2 ways to add an app to a ServiceNow instance for development? - Answer
Use the Guided App creator, or use Studio to import an app from source control
What app file is usually the first for an app? - Answer Tables
True/False. The application navigator is the part of the main ServiceNow UI that is used
to open app files. -Answer False, application navigator is part of Studio that opens app
files. Application Navigator opens modules into the ServiceNow UI
What kind of Link record type is a module that opens a list of all a users open request?
-Answer List of records
What 2 field labels are considered to be ServiceNow conventions? ANSWER Assignment
group & Problem statement
How do you add a field into a table using Form Designer? ANSWER From the Field Types
tab drag the field type onto the form and configure the field.
,How would the user know what view they are looking at? - Answer The view name
appears in the brackets, next to the display name of the record in the form header.
What are included in the ServiceNow client-side API? - Answer GliderUser (g_user) &
GlideForm (g_form)
When do onSubmit Client Scripts execute their script logic? - Answer When the user
clicks Submit, Update, or Save
True/False A Single Client Script can run its script logic when a user loads a record into
a form AND when a user saves/submits/updates a form? -Answer False - a single client
script can be either onLoad OR onSubmit - but cannot be both. The Type field
determines whether a Client Script is an onLoad or an onSubmit Client Script.
What is the primary method of interacting with applications and data in a ServiceNow
instance? - Now Platform UI
What is a role? - A collection of permissions
A group is what? - A set of users who share a common purpose
Which of the following computing models is the Now Platform an example of? -
Application Platform-as-a-Service
What 3 types of workflow does the Now Platform provide? - Answers Information
Technology (IT), Employee, and Customer workflows
What 3 elements make up the Now Platform User Interface screen? - Answers Banner
frame, Application navigator, and Content frame
What would 2 results be when entering "service" in the Navigation filter? - Answers All
, modules and sections within the Service Desk application, & any module with a name
containing "services"
What do you click to customize the system setting of the Now Platform user interface?
-Answer gear icon
What are 3 ways to make a favorite? -Answer By clicking the star of the app or module in
question, by drag-and-drop of an individual record onto the Favorites tab, and by
drag-and-drop of breadcrumbs for a filtered list onto the Favorites tab.
What is clicked to impersonate another user? -Answer user menu
What is one of the quickest ways to get back to the same record? -Select the record
from the History tab
What 4 branding features are able to be configured? -1)Banner image, text and colors
2) Navigator background and text colors
3) Browser tab title
4) System date/time formatting
What are 3 benefits commonly realized from branding your instance? -Create a shared
identity, establish user trust and accelerate adoption rates
Question 3 Lists display context menus at 3 levels. What are the 3 names? - Answer List
title menu, List fields context menu, and List column context
In the Now Platform filter conditions are known as? - Answer Breadcrumbs
What menu does a user select to view options on actions like creating quick reports,
configuring lists and exporting data - Answer Column Context Menu
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