Organizational Behavior (Ch. 1-5)54 Questions With Answers
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Course
Organizational Behavior
Institution
Organizational Behavior
2. What are the four ways to evaluate performance. - ️️Management by objectives (MBO),
360-degree feedback,
Behaviorally anchored rating scales (BARS),
forced rankings
2. What are the six types of citizenship behavior? - ️️Organizational: Voice, civic virtue, boosterism
Interpersonal: ...
Organizational Behavior (Ch. 1-5)54
Questions
2. What are the four ways to evaluate performance. - ✔ ✔ Management by objectives (MBO),
360-degree feedback,
Behaviorally anchored rating scales (BARS),
forced rankings
2. What are the six types of citizenship behavior? - ✔ ✔ Organizational: Voice, civic virtue,
boosterism
Interpersonal: helping, courtesy, sportsmanship
2. What are the three types of job performance? - ✔ ✔ Task performance,
Citizenship behavior,
Counterproductive behavior
2. What are the three types of task performances? How do we know what types of tasks are associated
with a job? - ✔ ✔ Routine (flight attendant),
Adaptive (waitress),
Creative (artist)
2. What are the various types of counterproductive behavior? - ✔ ✔ Organizational:
Production Deviance
-wasting resources
-substance abuse
Property Deviance
-sabotage
-theft
Interpersonal:
Political Deviance
, -gossiping
-incivility
Personal Aggression
-harassment
-abuse
2. What is citizenship behavior? - ✔ ✔ Voluntary activities that may or may not be rewarded but that
contribute to the organization by improving the quality of the setting where work occurs
2. What is counterproductive behavior? - ✔ ✔ Employee behaviors that intentionally hinder
organizational goal accomplishment
2. Which is more important regarding performance? Behaviors or outcomes? - ✔ ✔ Behaviors
3. How can organizations improve commitment? - ✔ ✔ office parties, excellent compensation, and
paying for college
3. How is diversity changing the workplace? - ✔ ✔ Racial,
gender,
age
3. How is the changing relationship between employer and employee influencing organizational
commitment? (Be sure to take into account involuntary turnover and the two types of psychological
contracts). - ✔ ✔ Involuntary turnover,
psychological contracts
-transactional
-relational
3. What are the five types of physical withdrawal behaviors? - ✔ ✔ tardiness,
long breaks,
missing meetings,
quitting,
absenteeism
3. What are the five types of psychological withdrawal behaviors? - ✔ ✔ Daydreaming,
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