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TAUC Interview Questions With Complete Solutions
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TAUC Interview Questions With Complete Solutions
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TAUC Interview Questions With Complete SolutionsWhat are the guidelines when a patient calls after their visit and
asks questions? Correct Answer 1. When needed to help
answer the patient's questions, feel free to open the patient's
chart in the EMR to access relevant clinical info
2. DO NOT offer any complex medical advise without first
communicating with the provider
What do you say to a patient who calls and says, "I've been
taking my meds for 3 days now; why am I not better?" Correct
Answer I understant. In most cases, patients begin to feel better
sometime around the 3rd day. It's important to keep taking your
medications until they are completely gone; don't skip any
doses. We are happy to reevaluate you. We don't want your
condition to evolve into something worse. We want you to feel
better.
What do you say when a patient calls and says, "I am taking
ABC medications; can I tae XYZ medications at the same
time?" Correct Answer Great question. Pleas let me take your
name and number. I'll speak with the provider, and I'll call you
back within an hour.
What do you say when you answer the phone? Correct Answer
"thank you for calling total access urgent care, this is Sofia. How
can I help?"
What do you say when you hang up the phone? Correct Answer
"Thank you so much for calling, have a great day."
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