Genesys Cloud CX: Architect Exam & CX: Scripting Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!!
9 views 1 purchase
Course
Genesys Certified Cloud
Institution
Genesys Certified Cloud
Genesys Cloud CX: Architect Exam & CX:
Scripting Tested Exam Questions
Reviewed And Revised With Correct
Answers
Already Passed!!
1. The Dependency Search feature in Architect allows you to ______
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the gr...
Genesys Cloud CX: Architect Exam & CX:
Scripting Tested Exam Questions
Reviewed And Revised With Correct
Answers
Already Passed!!
1. The Dependency Search feature in Architect allows you to ______
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the group
C. Locate the flows that have a dependency on any object
D. Locate any expressions in Architect - ANSWER C. Locate the flows that have
a dependency on any object
2. In the Hold Music field, you can set as literal and use user prompts. You can
choose to play either the whole prompt or have a time limit for the prompt. Use
Play Style to configure prompt duration.
3. True/false - ANSWER True
4. Transfer Options
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
,4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail - ANSWER True
5. True or False: In Architect, you can move data between call flows.
A. True
B. False - ANSWER A. True
6. MakeDuration(10, 0, 30, 0) ? - ANSWER Duration of 10 days and 30 minutes
7. True or False: For a call flow, when you utilize more than 90% of the maximum
size allowed, you can't publish the call flow.
A. True
9. Optionally, you can transfer the voicemail directly to the agent or agent group.
True/false - ANSWER True
,10. To set the number of languages to use in the call flow, navigate to_____.
A. Settings > Default Menu > Preferred Languages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu > Supported languages
F. Correctly unselected
G. Settings > Supported Languages - ANSWER G. Settings > Supported
Languages
11. The _____ decision block is used to set multiple cases based on one condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action - ANSWER C. Switch Action
True or False: You can use .mp3 files for the audio prompts in Architect.
A. True
B. False - ANSWER B. False
, The secure flow ensures your interaction is not recorded anywhere, even when
the agent is isolated from the interaction for that momen; You can initiate a
secure flow in two ways: agent-initiated session and agentless session.
True
False - ANSWER True
When the interaction goes through the secure flow, for Agent-Initiated Session,
the agent must transfer the call to a secure flow. For this scenario, in the agent's
script window, you must configure a button to invoke a secure flow.
True/False - ANSWER True
In schedule-based routing, call flows are prioritized in the following sequence:
A. Holiday, Emergency, Closed, and Open
B. Emergency, Holiday, Closed, and Open
C. Closed, Emergency, Open, and Holiday
D. Closed, Holiday, Open, and Emergency - ANSWER B. Emergency, Holiday,
Closed, and Open
If you enable Media Capture and Protocol Capture, Genesys Cloud logs all the
data entered in the system. This process is also applicable for secure flow. The
best practice is to avoid enabling these settings when using secure flows.
True/false - ANSWER True
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller EWLindy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $16.34. You're not tied to anything after your purchase.
