Exam (elaborations)
WGU C235 TRAINING AND DEVELOPMENT QUESTIONS AND ANSWERS 2024
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WGU C235 TRAINING AND DEVELOPMENT QUESTIONS AND ANSWERS 2024
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WGU C235 TRAINING ANDDEVELOPMENT
Results-Level Assessment - ANSWERS-1. Estimating the ROI gained from the
training
2. Assess benefits from a company's training program for the time and resources
committed to the effort
Examples of Organizational-Level info - ANSWERS-- Organization overview:
history, mission, values, culture, strategy
- Compensation, benefits, services
- Safety & accidental prevention
- Physical facilities
Examples of Department-Level info - ANSWERS-- Dept role, functions
- Specific job duties, responsibilities
- Policies, procedures, rules
- Performance expectations, relations with peers and other dept
,Identify supervisors role in the performance management process - ANSWERS-
Managers establish goals and expectations. Expectations must be clear, mutually
understood and in measurable terms.
Effective methods to coach employees - ANSWERS-Set specific standards
Many adults (1-5) lack - ANSWERS-Basic training
During which steps of the on-the-job training process do you make sure trainees
know each point of the training? - ANSWERSBlended learning - ANSWERS-A mix of
online activities and lectures with some -Present the information
face-to-face instructor time
A variation of e-learning is - ANSWERS-Blended learning
Concrete experience, reflective observation, abstract conceptualization and active
experimentation are all examples of - ANSWERS-Learning approaches
Implies an investigation of system-wide components of an organization -
ANSWERS-Organization anaylsis
Inspire and motivate others and build relationships are behaviors of - ANSWERS-
Interpersonal skills
, An ability to find common ground and build rapport - ANSWERS-Social skills
The ability to understand the emotional makeup of others is what intelligence -
ANSWERS-Empathy
Which of the following is a trait of a transformational leader? - ANSWERS-
Charisma: provides vision and a sense of mission, instill pride, gain respect and
trust.
Which of the following are traits of transactional leaders - ANSWERS-Motivation
Which of the following correctly describes what non-punitive discipline is? -
ANSWERS-Focuses on respecting the employees ability to recognize responsibility
What are two types of performance measures? - ANSWERS-Objective and
subjective
Kinesthetic learner - ANSWERS-A person who prefers to learn through
experiences and practice. May find it hard to sit still during traditional lectures
What are the different learning styles? - ANSWERS-Visual, auditory, kinesthetic
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