Effective Leadership: Defined - Answers 1. Drive innovation
2. Improve decision making
3. Increase morale
4. Inspire better teamwork
QDM Inspired Approach - Answers 1. Understanding the problem
2. Focusing on measures that drive business
3. Talking to customers and measuring SQIs
4. Standard tools and common methodologies
5. Understanding the cause
Guidelines for Leading QDM - Answers 1. Advocate the use of QDM
2. Use QDM tools and methodologies
3. Seek out quality professionals for support
4. Expect deeper inquiry for analysis and problem solving
5. Strive to lead by example
6. Provide inspiring vision and encourage creativity
Organizational Culture: Defined - Answers QDM > The Purple Promise > Customer Loyalty > Long-Term
Business Success
Key Elements of Quality Culture - Answers 1. Quality of management
2. Organizational learning
3. Process view of work
4. Shared beliefs and values
5. Positive, results-oriented environment
Reactive Environment - Answers A reactive environment is based on negative underlying assumptions
Proactive Environment - Answers A proactive environment places the highest value on continual
improvement and change. This environment requires that you visibly commit to change and to remove
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