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Exam (elaborations)

WGU D336 Questions And Answers Latest Update

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WGU D336 Questions And Answers Latest Update

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  • October 28, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
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Solution 2024/2025
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WGU D336 Questions And Answers | Latest
Update

Product

configuration of resources created by the organization, that will be
potentially valuable to their customers

Organization

is a person or group of people that has its own
- functions with responsibilities
- authorities
- relationships to achieve its objectives

Customer

defines requirements for a service and takes responsibility for the outcomes
of the service consumption

user

The role that uses services.

sponsor

role that
- authorizes the budget for service consumption
- an org or individual that provides financial support for an initiative

service

a means of enabling value co creation by facilitating outcomes that
customers want to achieve without the customer having to manage specific
costs and risks

Value

the perceived benefits, usefulness and importance of something

, Solution 2024/2025
Pepper
output

tangible of intangible deliverable of an activity

outcome

A result for a stakeholder enabled by one or more outputs. what you do with
the output

cost

amount of money spent on a specific activity or resource

risk

possible event that could cause harm or loss, or make it more difficult to
achieve objectives

Utility

The functionality offered by a product or service to meet a particular need.
- is it fit for a purpose?
- What does it do?

warranty

the assurance that a product or service will meet agreed requirements.
- is it fit for use?
- are the requirements met?

Service Value System contains:

- guiding principles
- governance
- service value chain
- practices
- continual improvement

the input is demand; output is value

What is the Service Value System

a model representing how all the components and activities of an
organization work together to facilitate value creation

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