Exam (elaborations)
WGU D336 Business Of IT Questions And Answers Latest Update
- Course
- WGU D336
- Institution
- Western Governors University
WGU D336 Business Of IT Questions And Answers Latest Update
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Solution 2024/2025Pepper
WGU D336 Business Of IT Questions And
Answers | Latest Update
acceptance criteria ANS✔✔ A list of minimum requirements that a service or
service component must meet for it to be acceptable to key stakeholders.
Agile ANS✔✔ An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a way that
is typified by collaboration, prioritization, iterative and incremental delivery,
and timeboxing. There are several specific methods (or frameworks) that
are classed as Agile, such as Scrum, Lean, and Kanban.
architecture management practice ANS✔✔ The practice of providing an
understanding of all the different elements that make up an organization
and how those elements relate to one another.
asset register ANS✔✔ A database or list of assets, capturing key attributes
such as ownership and financial value.
availability ANS✔✔ The ability of an IT service or other configuration item to
perform its agreed function when required.
availability management practice ANS✔✔ The practice of ensuring that
services deliver agreed levels of availability to meet the needs of customers
and users.
, Solution 2024/2025
Pepper
baseline ANS✔✔ A report or metric that serves as a starting point against
which progress or change can be assessed.
best practice ANS✔✔ A way of working that has been proven to be
successful by multiple organizations.
big data ANS✔✔ The use of very large volumes of structured and
unstructured data from a variety of sources to gain new insights.
business analysis practice ANS✔✔ The practice of analysing a business or
some element of a business, defining its needs and recommending solutions
to address these needs and/or solve a business problem, and create value
for stakeholders.
business case ANS✔✔ A justification for expenditure of organizational
resources, providing information about costs, benefits, options, risks, and
issues.
business impact analysis (BIA) ANS✔✔ A key activity in the practice of
service continuity management that identifies vital business functions and
their dependencies.
business relationship manager (BRM) ANS✔✔ A role responsible for
maintaining good relationships with one or more customers.
call ANS✔✔ An interaction (e.g. a telephone call) with the service desk. A
call could result in an incident or a service request being logged.
, Solution 2024/2025
Pepper
call/contact centre ANS✔✔ An organization or business unit that handles
large numbers of incoming and outgoing calls and other interactions.
capability ANS✔✔ The ability of an organization, person, process,
application, configuration item, or IT service to carry out an activity.
capacity and performance management practice ANS✔✔ The practice of
ensuring that services achieve agreed and expected performance levels,
satisfying current and future demand in a cost-effective way.
capacity planning ANS✔✔ The activity of creating a plan that manages
resources to meet demand for services.
change ANS✔✔ The addition, modification, or removal of anything that
could have a direct or indirect effect on services.
change authority ANS✔✔ A person or group responsible for authorizing a
change.
change enablement practice ANS✔✔ The practice of ensuring that risks are
properly assessed, authorizing changes to proceed and managing a change
schedule in order to maximize the number of successful service and product
changes.
change model ANS✔✔ A repeatable approach to the management of a
particular type of change.
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