Exam (elaborations)
WGU - D336 Questions and Answers Latest Update
- Course
- WGU D336
- Institution
- Western Governors University
WGU - D336 Questions and Answers Latest Update
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Solution 2024/2025Pepper
WGU - D336 Questions and Answers | Latest
Update
!Change Enablement
Maximize the number of successful changes through risk assessment and
minimize the negative impact of failed changes
Types:
Standard: Pre-authorized, low risk, low cost, basically service requests
Normal: authorization depends on what kind of change it is. Goes through
the normal change workflow
Emergency: needs rapid action. May have a separate change authority.
PIEDOD
Plan
Improvement
Engage
Design and Transition
Obtain and Build
Deliver and Support
Service Management
A set of specialized organizational capabilities for enabling value for
customers in the form of services.
Value
The perceived benefits, usefulness and importance of something.
Customer
Defines requirements for services
, Solution 2024/2025
Pepper
User
A person who uses the service
Supplier
External partner who provides services to the organization
Organization
A group of people that has its own functions, responsibilities and authorities
to achieve specific objectives
Service
The means of enabling value co-creation by facilitating outcomes that
customers want to achieve without the customer having to manage specific
cost and risks.
You as a customer don't care how the service is given to you, up to the
service provider to worry about the details.
Product
A configuration of resources, created by the organization that will be
potentially valuable to customers.
Service Offering
A specific mix of services and products sold to a specific customer
Goods
Ownership is transferred to customer
Access to resources
Customer is allowed to use it
Service Actions
Things the service provider does for the customer
Output
A tangible or intangible delivery of an activity
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