Diverse individuals have experienced and continue to experience correct answers unfair treatment in the workplace
Glass Ceiling correct answers -the invisible barriers that prevent minorities and women from being promoted to top corporate positions.
Who does better better as managers? women o...
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Diverse individuals have experienced and continue to experience correct answers unfair
treatment in the workplace
Glass Ceiling correct answers -the invisible barriers that prevent minorities and women from
being promoted to top corporate positions.
Who does better better as managers? women or men? correct answers women
Equal Pay Act of 1963 correct answers men and women be paid equal
Title VII of the Civil Rights Act 1964 correct answers Prohibits discrimination in employment
decisions on the basis of race, religion, sex, color, and national origin.
Age Discrimination in Employment Act 1967 correct answers Workers over 40 can't be
discriminated against and can't be forced to retire
Pregnancy Discrimination Act 1978 correct answers Prohibits discrimination against women
who are pregnant, have children, and related
Americans with Disabilities Act 1990 correct answers can't discriminate against those with
disabilities and accommodations must be made
Civil Rights Act 1991 correct answers Awards payment and punishes if discrimination is done
intentionally
Family and Medical Leave Act 1993 correct answers 12 weeks of unpaid leave must be provided
if there is a medical or family emergency.
Distributive Justice correct answers Pay, promotions, job tittles, etc be awarded to those who
deserve it and not based on personal characteristics.
Procedural Justice correct answers managers should be fair when giving out outcomes to
subordinates.
Marketing Effectiveness: correct answers Diverse employees are more attuned to the needs of
diverse customers.
Talent Retention: correct answers Effective management can increase the retention and
motivation of all organizational members.
Team Performance: correct answers -Diversity provides a variety of points of view and
approaches. Can provide more creative ideas, learning from diverse others
-Mixed research findings - issue is likely more complex than it might seem b/c of cohesiveness,
communication barriers (not in text)
,-diversity and inclusion helps all members of team not just the diverse ones
Affirmative Actions vs Managing Diversity correct answers -AA is mandatory to fix past
discrimination
-DV is voluntary
Overt discrimination: correct answers -Knowingly and willingly denying diverse individuals
access to opportunities and positive outcomes.
-Unethical and illegal
Unintentional discrimination: (not in text) correct answers -Organizations and individuals
attempt to achieve equality in key outcomes and opportunity, but fall short.
-Common and complex.
Homophily correct answers attraction to those who are similar to you
Reasons diversity is difficult to manage: correct answers 1. Biased perceptions
2. Homophily
3. Organization processes or culture
Perception correct answers The process through which people select, organize, and interpret
what they see, hear, touch, smell, and taste to give meaning and order to the world around them.
Schema: correct answers -past experiences with certain groups of people that builds an idea in
your mind which you refer to when encountering that group again.
Gender Schema correct answers : Preconceived beliefs or ideas about the nature of men and
women, their traits, attitudes, behaviors, and preferences
Stereotypes: correct answers -Simplistic and often inaccurate beliefs (schemas) about the typical
characteristics of particular groups of people => bad decisions
Biases correct answers when you inaccurately have perceptions of people that come from
information you might have
Similar-to-me effect bias correct answers perceive others who are similar to ourselves more
positively than those who are different
Social status effect bias correct answers perceive individuals with high social status more
positively than those with low social status
Salience effect correct answers focus attention on individuals who are conspicuously different
Implicit Bias correct answers mental associations that emerge under conditions of automaticity
-learned and shaped by cultural influences
, -news: black person after a hurricane is said to have robbed a store but a white person is said to
have found food
Quid pro quo correct answers Asking for or forcing an employee to perform sexual favors in
exchange for receiving some reward or avoiding negative consequences
Hostile work environment correct answers Telling lewd jokes, displaying pornography, making
sexually oriented remarks about someone's personal appearance, and other sex-related actions
that make the work environment unpleasant.
Steps to stop sexual harassment correct answers -Develop and clearly communicate a sexual
harassment policy endorsed by top management
-Provide sexual harassment education and training to all organizational members, especially
managers
-Use a fair complaint procedure to investigate charges of sexual harassment
-When sexual harassment has taken place, take corrective action as soon as possible
Chapter 4 correct answers Ethics & Social Responsibility
Ethics correct answers inner morals, values, and beliefs that people use to analyze or interpret a
situation and then decide the right or appropriate way to behave
Ethical Dilemma correct answers when a person has to decide in what way to behave to see if
they should help another person even if doing so might go against their own beliefs
Stakeholders correct answers -affected by the way people in the company behave
-the people that supply a company its productive resources and so have a claim and a stake in the
company
Stakeholders include: correct answers employees
stockholders
managers
customers
community, society and nation state
suppliers and distributors
Customers= correct answers most critical stakeholders
want reliability and value
Stockholders: correct answers -want to maximize return on investment
-want to ensure managers are behaving ethically and thus avoiding unnecessary risks to investors
capital
Employees correct answers --expect to receive award consistent with their performance
-want to be able to trust the company to treat them fairly and ethically
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