BADM 310 Midterm 1 chp 1-6 key takeaways || with
Complete Solutions.
1.1 ___ ____ is a field of study devoted to understanding and explaining the attitudes and
behaviors of individuals and groups in organizations. More simply, it focuses on why individuals
and groups in organizations act the way they do. correct answers Organizational Behavior
1.2 The two primary outcomes in organizational behavior are ___ ____ and ___ ____. correct
answers job performance, organizational commitment
1.3 A number of factors affect performance and commitment, including individual mechanisms
(job satisfaction; stress; motivation; trust, justice, and ethics; learning and decision making),
individual characteristics (personality and cultural values; ability), group mechanisms (team
characteristics and diversity; team processes and communication; leader power and negotiation;
leader styles and behaviors), and organizational mechanisms (organizational structure;
organizational culture). correct answers Just read this one.
1.4 The ____ ____ of organizational behavior can help a company become more profitable
because good people are a valuable resource. Not only are good people rare, but they are also
hard to imitate. They create a history that cannot be bought or copied, they make numerous small
decisions that cannot be observed by competitors, and they create socially complex resources
such as culture, teamwork, trust, and reputation. correct answers effective management
1.5 A ___ is a collection of assertions, both verbal and symbolic, that specifies how and why
variables are related, as well as the conditions in which they should (and should not) be related.
Theories about organizational behavior are built from a combination of interviews, observation,
research reviews, and reflection. Theories form the beginning point for the scientific method and
inspire hypotheses that can be tested with data. correct answers theory
1.6 A ___ is a statistic that expresses the strength of a relationship between two variables
(ranging from 0 to ± 1). In OB research, a .50 correlation is considered "strong," a .30 correlation
is considered "moderate," and a .10 correlation is correct answers correlation
2.1 ___ ___is the set of employee behaviors that contribute to organizational goal
accomplishment. Job performance has three dimensions: task performance, citizenship behavior,
and counterproductive behavior. correct answers Job performance
2.2 ___ ___ includes employee behaviors that are directly involved in the transformation of
organizational resources into the goods or services that the organization produces. Examples of
task performance include routine task performance, adaptive task performance, and creative task
performance. correct answers Task performance
2.3 Organizations gather information about relevant task behaviors using job analysis and
O*NET. correct answers read this.
, 2.4 ___ ___ are voluntary employee activities that may or may not be rewarded but that
contribute to the organization by improving the overall quality of the setting in which work takes
place. Examples of citizenship behavior include helping, courtesy, sportsmanship, voice, civic
virtue, and boosterism. correct answers Citizenship behaviors
2.5 _____ ____ are employee behaviors that intentionally hinder organizational goal
accomplishment. Examples of counterproductive behavior include sabotage, theft, wasting
resources, substance abuse, gossiping, incivility, correct answers Counterproductive behaviors
2.6 A number of trends have affected job performance in today's organizations. These trends
include the rise of knowledge work and the increase in service jobs. correct answers read this
2.7 ___, ____ , ___ ___ ___, and __ __ ___ are four ways that organizations can use job
performance information to manage employee performance. correct answers MBO, BARS, 360
degree feedback, and forced ranking practices
3.1 ____ ____ is the desire on the part of an employee to remain a member of the organization.
Withdrawal behavior is a set of actions that employees perform to avoid the work situation.
Commitment and withdrawal are negatively related to each other the more committed employees
are, the less likely they are to engage in withdrawal. correct answers Organizational commitment
3.2 There are three types of organizational commitment. ___ commitment occurs when
employees want to stay and is influenced by the emotional bonds between employees. correct
answers Affective
There are three types of organizational commitment. ___ commitment occurs when employees
need to stay and is influenced by salary and benefits and the degree to which they are embedded
in the community. correct answers Continuance
There are three types of organizational commitment. ____ commitment occurs when employees
feel that they ought to stay and is influenced by an organization investing in its employees or
engaging in charitable efforts. correct answers Normative
3.3 Employees can respond to negative work events in four ways: exit, voice, loyalty, and
neglect. Exit is a form of physical withdrawal in which the employee either ends or restricts
organizational membership. Voice is an active and constructive response by which employees
attempt to improve the situation. Loyalty is passive and constructive; employees remain
supportive while hoping the situation improves on its own. Neglect is a form of psychological
withdrawal in which interest and effort in the job decrease. correct answers read
3.4 Examples of psychological withdrawal include daydreaming, socializing, looking busy,
moonlighting, and cyberloafing. Examples of physical withdrawal include tardiness, long breaks,
missing meetings, absenteeism, and quitting. Consistent with the progression model, withdrawal
behaviors tend to start with minor psychological forms before escalating to more major physical
varieties. correct answers read
