MAN 3025 Exam 3 Questions And Answers Verified Solutions 2024/2025 Updates
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Course
MAN 3025
Institution
MAN 3025
MAN 3025 Exam 3 Questions And Answers Verified Solutions 2024/2025 Updates
Which of the following factors is most relevant to a person's overall satisfaction with his or her job? ANS Coworkers
Be careful with jokes and informality in ______; nonverbal language and other subtleties are often lo...
MAN 3025 Exam 3 Questions And Answers
Which of the following factors is most relevant to a person's overall satisfaction with his or her job?
ANS Coworkers
Be careful with jokes and informality in ______; nonverbal language and other subtleties are often
lost so jokes may be taken as insults. ANS E-mail
Which of the following is the most appropriate media for a manager advising employees of a revision
to the company's bonus structure? ANS Face-to-Face Meeting
The theory under which people make the choice that promises them the greatest reward if they think
they can get it is ANS Expectancy Theory
Anne has excelled as a consultant for a large financial institution. She loves building mutually
beneficial relationships and is extremely well liked by her clients. Anne likely has a ANS High
Need For Affiliation
Corrine, a customer service manager, tracks monthly complaints and has been trying over the past six
months to reduce them to fewer than 0.2% with additional training for her staff. She is engaged in
ANS Controlling
Which of the following statements about leadership and management is true? ANS Management
and leadership are complementary systems of action
Gossip and rumor in an organization are part of the _____, which itself is a type of ______
communication channel. ANS grapevine; informal
Vanessa runs a flower shop. She recently made some changes so that one employee answers phones
and does paperwork, while another creates arrangements, and a third packages and delivers the
arrangements. Previously, each employee was responsible for the order from the phone call through
the delivery. Vanessa's job redesign has ANS decreased task identity.
-Task identity describes the extent to which a job requires a worker to perform all the tasks needed to
complete the job from beginning to end.
, Which of the following is an employee characteristic of relevance in path-goal theory? ANS
Need for achievement
-In path-goal theory there are five employee characteristics: locus of control, task ability, need for
achievement, experience, and need for path-goal clarity
People with low self-esteem ______ than those who with higher self-esteem. ANS are more
dependent on others
Jesse brought his proposal to Erica even before the meeting saying, "I'm sure you have some ideas on
this and we could try to get them incorporated upfront." Jesse is using which influence tactic?
ANS Consultation
-Consultation means trying to get others to participate in a decision or change. Example: "I wonder if
I could get your thoughts about this matter."
Which of the following is an example of nonverbal communication? ANS Shrugging when asked
a question.
-Nonverbal communication consists of messages sent outside of the written or spoken word. Six
ways in which nonverbal communication is expressed are through (1) eye contact, (2) facial
expressions, (3) body movements and gestures, (4) touch, (5) setting, and (6) time.
Savannah leads a task force charged with restructuring the order-processing system in the
organization. The task force is composed of her peers over whom she has little control, and some of
whom do not seem to respect her. According to the contingency model, Savannah should adopt a(n)
___________ leadership style. ANS task-oriented
-The situational control is very low, and Fiedler's model suggests a task-oriented style will be more
effective.
The need for status, reputation, and recognition are part of _____. ANS esteem
-After they meet their social needs, people focus on such matters as self-respect, status, reputation,
recognition, and self-confidence, which are part of esteem needs.
Randy complained to his boss, Maryann, that he received the same bonus this quarter as everyone
else, despite the longer hours he had worked and his higher level of experience, production, and
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