First class mail - AnswerThe postage class most used in the medical
office is:
A. Priority mail
B. First class mail
C. Second class mail
D. Third class mail
Have a forum to discuss employee complaints - AnswerStaff meetings
should be used to do all of the following EXCEPT:
A. Share information about changes in office practice or procedure.
B. Discuss ways to improve patient satisfaction.
C. Encourage staff to take advantage of opportunities to improve skill.
D. Have a forum to discuss employee complaints
Checked against the packing slip to make sure that everything that has
been ordered has arrived - AnswerWhen supplies which have been
newly ordered arrive in the office, they should be :
A. Kept in the reception area until there is time to put them away.
B. Checked against the packing slip to make sure that everything that
has been ordered has arrived.
C. Put in front of the supplies already in the storage area.
D. All of the above.
,Mouse - AnswerThe device that allows the computer operator to
manipulate the cursor without using the arrow keys is the :
A. Mouse
B. Graphic user interface
C. Modem
D. Monitor
Application software - AnswerThe programs that allow the computer
operator to perform various tasks are:
A. Microcomputer chips
B. Motherboards
C. CPUs
D. Applications software
Electronic data interchange - AnswerWhen an insurance claim is filed
electronically, the protocol used is called:
A. Electronic transaction
B. Electronic payment
C. Electronic filing
D. Electronic data interchange
Prevent the spread of disease - AnswerThe purpose of infection control
system is to:
,A. Compy with state regulations
B. Determine how disease is transmitted
C. Prevent the spread of disease
D. Maintain a high level of cleanliness
Calibration - AnswerThe process of testing and adjustment of test
equipment is known as:
A. Control
B. Calibration
C. Verification
D. Precision
Sterile procedures and techniques - AnswerInfection control is a term
that is applied to:
A. Wound cleaning
B. Hand cleaning
C. Sterile procedures and techniques
D. Environmental control
Schedule III - AnswerThe schedule that allows for 5 refills of the drug in
6 months, as long as it was written on the original prescription, is:
A. Schedule I
B. Schedule II
C. Schedule III
, D. Schedule IV
Assess the reproducibility of a test result - AnswerIn the laboratory,
quality assurance is a comprehensive set of policies and procedures
developed to :
A. Ensure the validity or accuracy of a test result
B. Assess the reproducibility of a test result
C. Measure the quality of a specimen
D. Assess the precision of the laboratory instruments
Templates - AnswerSamples of documents which are frequently used in
the medical office can be saved on the computer as:
A. Samples
B. Templates
C. Letters
D. Resource files
Evaluation and Management - AnswerCodes for office visits provided
by primary care practitioners would be found in a section called:
A. Primary care
B. Initial Consultation
C. Evaluation and Management
D. Diagnosis Establishment
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