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OMGT Final Exam Questions with Complete Solutions
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  • Course
  • OMGT
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  • OMGT

Business process management consist of the following steps except - Answer-Bottleneck identification Business process management consist of the following steps except - Answer-increased value-added time When an organization compares products, services, and processes against those of organizat...

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  • October 27, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • omgt final exam questions with complete solutions
  • business process management consist of the followi

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OMGT Final Exam Questions with
Complete Solutions
Business process management consist of the following steps except - Answer-
Bottleneck identification

Business process management consist of the following steps except - Answer-
increased value-added time

When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are
engaging in - Answer-Benchmarking

_____________ products involve no customization but _____________ products are
completely customized driven by actual customer orders. - Answer-make to stock, make
to order

Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order - Answer-assemble to
order

Total Quality Management is a management philosophy characterized by customer
driven quality that permeates the entire organization. - Answer-True

The quality guru, Joseph Juran, is best known for his contribution to quality of the 14
Points for Management. - Answer-False

The TQM component of Customer-Driven Quality defines two main types of customers,
those internal to the organization and those external to the organization - Answer-True

The main purpose or reason for developing the ISO 9000 series was to - Answer-create
a benchmark for quality systems

A Pareto Diagram is primarily used for - Answer-arranging defect number and types to
help prioritize improvements

Which of the following is NOT one of Garvin's approaches to defining quality? - Answer-
Manufacturing based

Supply chain and logistics strategy is one of the functional strategies developed by a
firm outlining the plan of action to get goods and services to customers, as effectively
and efficiently as possible. - Answer-True

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