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WGU C215 Operations Management PVDC Exam Questions and Answers $13.99   Add to cart

Exam (elaborations)

WGU C215 Operations Management PVDC Exam Questions and Answers

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  • Course
  • WGU C215
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  • WGU C215

WGU C215 Operations Management PVDC Exam Questions and Answers

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  • October 27, 2024
  • 10
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • WGU C215
  • WGU C215
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Rosetopgrader
WGU C215 Operations Management
PVDC




Which definition is used for quality evaluates how well a product performs its intended function? -
Answer-Fitness for use



Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - Answer-14 points for quality improvement



Which total quality management (TQM) process consists of 13 published standards and guidelines? -
Answer-ISO 9000



A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.



Which quality tool should the company use to focus on correcting this particular issue? - Answer-
checklist



Which quality control tool should be used to monitor the current status or end result of a process? -
Answer-Control Chart

, Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - Answer-Enhance competition; understand consumer preferences;
maintain communication with operations



What is the common theme in total quality management (TQM) across all functions in an organization? -
Answer-To satisfy customer needs



Which concept of variation measures the central tendency of a set of data? - Answer-mean



What do assignable causes of variation indicate? - Answer-Out-of control signals were ground in the
process



Which continuous improvement method does Cpk measure? - Answer-How close one is to a target and
how consistent one is with the average performance



What are two important aspects of Six Sigma? - Answer-people involvement

technical tools



Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - Answer-Screen patients and fast-track those with minor ailments



Which two factors affect a service location decision? - Answer-Proximity to customers

Quality of life issues



Which is a key factor of a location analysis for a service company? - Answer-Proximity to customers



What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - Answer-capacity planning

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