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OMGT 6213 Exam Study Guide Questions and Answers
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OMGT 6213 Exam Study Guide Questions and Answers
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OMGT 6213 Exam Study GuideQuestions and Answers
Definition of Operations and Supply Chain Management - Answer-the design, operation,
and improvement of the systems that create and deliver the firm's primary products and
services
Efficiency - Answer-doing something at the lowest possible cost
Effectiveness - Answer-doing the things that will create value for the customer
Value - Answer-the attractiveness of a product relative to its price
Differences between services and goods - Answer-service is intangible, service requires
some degree of interaction with the customer, services vary from day-to-day, service is
perishable and time dependent, services are a package of features (supporting facility,
facilitating goods, explicit services, implicit services)
Sustainable supply chain strategy - Answer-the ability to meet current resource needs
without compromising the ability of future generations to meet their needs
Operations and supply strategy - Answer-the setting of board policies and plans that will
guide the use of the resources needed by the firm to implement its corporate strategy
Operations effectiveness - Answer-performing activities in a manner that best
implements strategic priorities at minimum cost
Dimensions of competitive advantage
Cost or Price - Answer-Make the product or deliver the service inexpensively
Dimensions of competitive advantage
Quality - Answer-Design quality - set of features a product or service has Process
quality - products or services free of defects because of the quality of the production
process (Make a great product or deliver a great service)
Dimensions of competitive advantage
Delivery speed - Answer-make the product or delivery the service quickly
Dimensions of competitive advantage
Delivery Reliability - Answer-Deliver it when promised
Dimensions of competitive advantage
Flexibility and new-product introductions speed - Answer-Change it
, Order winner - Answer-A specific marketing-oriented dimension that clearly
differentiates a product from competing products
Order qualifier - Answer-a dimension used to screen a product or service as a candidate
for purchase
Strategic fit - Answer-degree to which a firm's capabilities and competencies relate to
it's strategy
Activity-system maps - Answer-diagrams that show how a company's strategy is
delivered through a set of supporting activities
Productivity Measure - Answer-a measure of how well resources are used. Productivity
= Output/Input Partial measure - ratio of output to a single input (eg. Sales/labor)
Multifactor measure - ratio of output to some inputs, but not all inputs (eg. Sales/labor +
capital + materials)
industrial learning - Answer-aka Units of output per time period (best for high volume
production and short cycle time)
individual learning - Answer-improvements that result when people repeat a process
and gain a skill or efficiency from their own experience Two elements: rate of learning
and initial start level. Guidelines to improve individual performance: (1) proper selection
of workers, (2) proper training, (3) motivation, (4) work specialization, (5) do one or very
few jobs at a time, (6) use tools or equipment that assist or support performance, (7)
provide quick and easy access for help, (8) allow workers to help redesign their tasks
organizational Learning - Answer-main source is the individual learning of employees
but also acquires knowledge through its technology, structure, documents it retains,
SOPs
process - Answer-any set of activities performed by an organization that takes inputs
and transforms them into outputs ideally of greater value to the organization than the
original inputs.
process flowchart - Answer-Rectangles=tasks, Flows=arrows, Inverted
Triangles=Storage, Diamonds=Decision points
buffering - Answer-a storage area between stages where the output of a stage is placed
prior to being used in a downstream stage; Blocking: the activities in the stage must
stop because there is no place to deposit the item just completed
starving - Answer-the activities in a stage must stop because there is no work;
bottleneck - Answer-a resource that limits the capacity or maximum output of the
process
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