i
TEST BANK
Marketing: Real People, Real Choices 11th Edition
by Solomon; Marshall; Stuart. Chapter 1 to 14
TEST BANK
,i
TABLEiOFiCONTENT
PARTi1:iUNDERSTANDiTHEiVALUEiPROPOSITION
1.iWelcomeitoitheiWorldiofiMarketing:iCreateiandiDeliveriValue
2.iGlobal,iEthical,iandiSustainableiMarketing
3.iStrategiciMarketiPlanning
Supplement:iBuildiaiMarketingiPlan
PARTi2:iDETERMINEiTHEiVALUEiPROPOSITIONSiDIFFERENTiCUSTOMERSiWANT
4.iMarketiResearch
5.iMarketingiAnalytics:iWelcomeitoitheiEraiofiBigiData!
6.iUnderstandiConsumeriandiBusinessiMarkets
7.iSegmentation,iTargetiMarketing,iandiPositioning
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PARTi3:iDEVELOPiTHEiVALUEiPROPOSITIONiFORiTHEiCUSTOMER
8.iProductiI:iInnovationiandiNewiProductiDevelopment
9.iProductiII:iProductiStrategy,iBranding,iandiProductiManagement
10.iPrice:iWhatiIsitheiValueiPropositioniWorth?
Supplement:iMarketingiMath
PARTi4:iDELIVERiANDiCOMMUNICATEiTHEiVALUEiPROPOSITION
11.iDeliveritheiGoods:iDetermineitheiDistributioniStrategy
12.iDeliveritheiCustomeriExperience:iGoodsiandiServicesiviaiBricksiandiClicks
13.iPromotioniI:iAdvertisingiOneitoiManyiMarketingiCommunications
14.iPromotioniII:iSocialiMediaiMarketingiandiOtheriCommunicationiTools
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Marketing:iRealiPeople,iRealiChoices,i11ei(Solomon)
Chapteri1i WelcomeitoitheiWorldiofiMarketing:iCreateiandiDeliveriValue
1)iAi________iisitheiultimateiuseriofiaigoodioriservice.
A)istakeholder
B)imarket
C)itargetimarket
D)imarketer
E)iconsumer
Answer:i E
Difficulty:i Easy
LO:i 1.1:iExplainiwhatimarketingiis,itheimarketingimix,iwhaticanibeimarketedianditheivalueiof
marketing
2)i________iisitheiactivity,isetiofiinstitutions,iandiprocessesiforicreating,icommunicating,
delivering,iandiexchangingiofferingsithatihaveivalueiforicustomers,iclients,ipartners,iandisociety
atilarge.
A)iDemandisatisfaction
B)iCompetitiveiadvantageibuilding
C)iMarketing
D)iTotaliqualityimanagement
E)iValuei chainimanagement
Answer:i C
Difficulty:i Easy
LO:i 1.1:iExplainiwhatimarketingiis,itheimarketingimix,iwhaticanibeimarketedianditheivalueiof
marketing
AACSB:i Writteniandioralicommunication
3)iThei________iconsistsiofitheitoolsianiorganizationiusesitoicreateiaidesirediresponseiamongia
setiofipredefinediconsumers.
A)isharingieconomy
B)imarketiposition
C)ivalueiproposition
D)imarketplace
E)imarketingimix
Answer:i E
Difficulty:i Easy
LO:i 1.1:iExplainiwhatimarketingiis,itheimarketingimix,iwhaticanibeimarketedianditheivalueiof
marketing