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911 DISPATCH EXAM
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Exam study book Emergency Dispatcher of Valerie L. Haynes - ISBN: 9780768907070 (911 DISPATCH EXAM)
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911 DISPATCH EXAM 2024 NEWEST ACTUAL EXAMCOMPLETE 200 QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT ANSWERS) / ALREADY
GRADED A+ // BRAND NEW!!
How many public safety 911 professionals are there in the USA? - ANSWER: 250,000
The eariler methods of Emergency Communications included - ANSWER: All the
above
I what year was the fire emergency firebox invented - ANSWER: 1839
In the 1930's several ambulance corps began operation and were assisted by many
stages of military medicine. What was unique about the volunteers that operated
the ambulance corp at the time. - ANSWER: They provided no real medical care
What city in 1838 organized the first city police department - ANSWER: Boston
The first national emergency number was 999 that originated out of what country. -
ANSWER: Great Britain
The first 911 call made in Hlleyville, Alabama occurred in what year? - ANSWER: 1968
Enhanced 911 allows for what information to be made available automatically to the
dispatcher if made on a landline? - ANSWER: Name of the caller and address
The primary responsibility of the call receiver station is? - ANSWER: To answer the
phone
The duties of a System Specialist include the following - ANSWER: Specific training in
computer systems
Capable of using mapping and geofiles
Operates the radio and telephones
The duties of a Center Manger / Director Include the following - ANSWER: Handles
Budgets
Test used in the hiring process of 911 telecommunicator include the following -
ANSWER: Polygraph, drug and psychological tests
CAD stands for ? - ANSWER: Computer Aided Dispatch
An example of an ethical situation would be? - ANSWER: A dispatcher reports a co-
worker to a supervisor for reporting to work under the influence of alcohol
, The best way to control a person with an attitude or who is angry or belligerent is
with ? - ANSWER: Empathy
Examples of calls received by a dispatcher include the following - ANSWER: Callers
reporting bad news
Callers who are under the influence
Callers who are mentally ill
The three steps required to assess a call are - ANSWER: Securing information for the
caller recording the information and passing the information to a dispatcher or field
unit
All the of the following are examples of underrating a call except - ANSWER:
Understanding the caller
All of the following are reasons a call taker does not gather enough information from
a caller - ANSWER: Call Receiver is in a hurry
Call receiver does not have a cue in on key phrases
Inexperienced
Who Generally handles questions asked by the media regarding a situation -
ANSWER: Supervisor
Which of the following questions cannot be released to the media - ANSWER: Names
and address of Juveniles involved in incidents
What are the 2 different types of call transferring techniques - ANSWER: Blind
transfer and announcing the call
Recommending a caller to another department agency or service that would assist
with their need is called ? - ANSWER: Call referral
In the EMS System what does the term ALS stand for - ANSWER: Advanced Life
Support
In the Law Enforcement Services section what term describes an event or incident
that is over but the bad guys just left and may apprehended if the police work
quickly. - ANSWER: Just occurred calls
In the fire service section what term describes a mobile unit that responds to the
scene of a fire - ANSWER: Apparatus
What legal term is the standard term that is used as a test in civil liability claims -
ANSWER: Tort
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