Exam (elaborations)
HEALTHCARE OPERATIONS MANAGEMENT (C429) – PREASSESSMENT QUESTIONS WITH CORRECT ANSWERS.
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HEALTHCARE OPERATIONS MANAGEMENT (C429) – PREASSESSMENT QUESTIONS WITH CORRECT ANSWERS.
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HEALTHCARE OPERATIONSMANAGEMENT (C429) –
PREASSESSMENT QUESTIONS WITH
CORRECT ANSWERS
The nnsupport nnstaff nnof nna nnlarge nnurgent nncare nnfacility nnsees nnno nncareer
nnadvancement nnopportunities nnwithin nnthe nnorganization. nnThe nnorganization nnknows
nnit nnmust nnidentify nnother nnways nnto nnincrease nnjob nnsatisfaction nnor nnthere nnwill nnbe
nnhigh nnemployee nnturnover. nn
Which nnaction nncan nnimprove nnjob nnsatisfaction nnin nnthis nnscenario?
-Starting nnrecognition nnprograms nn
-Conducting nnemployee nnsurveys nn
-Providing nnautocratic nnleadership nn
-Increasing nnhorizontal nncommunication nn- nnAnswer nnStarting nnrecognition nnprograms
A nnhospital's nngoverning nnboard nnof nntrustees nnhas nnasked nna nnhospital
nnadministrator nnto nnfind nna nnsolution nnto nnnumerous nncompliance nnissues nnthat
nnhave nnultimately nnaffected nnthe nnhospital's nnperformance. nn
Which nninitial nnaction nnshould nnthe nnhospital nntake nnto nnaddress nnthese nncompliance
nnissues?
-Promoting nnservice nnexcellence nn
-Developing nna nncorrective nnaction nnplan nn
-Encouraging nnautocratic nnleadership nn
-Implementing nnan nnemployee nnrecognition nnprogram nn- nnAnswer nnDeveloping nna
nncorrective nnaction nnplan
The nnformer nnchief nnadministrator nnof nna nnhealth nnand nnwellness nncenter nnis
nnreassigned nnafter nnthe nnstaff nnlost nntrust nnin nnleadership nndue nnto nnlack nnof
nnvisibility. nn
How nncan nnthe nnnew nnchief nnadministrator nncorrect nnthis nnproblem?
,-By nnrounding nnwith nnthe nnstaff nn
-By nnholding nnmeetings nnwith nnleadership nn
-By nnimplementing nna nnnon-monetary nnemployee nnrecognition nnprogram nn
-By nnsurveying nnthe nnemployees nnto nndetermine nnunresolved nnproblems nn- nnAnswer
nnBy nnrounding nnwith nnthe nnstaff
A nnhospital nnemergency nnroom nn(ER) nnhas nnhad nnfrequent nnturnover nnin nnnursing
nnpositions, nnwhich nnhas nncaused nnincreased nnwait nntimes. nnThe nnhospital nnmust
nnuse nnnew nnstrategies nnto nnreduce nnemployee nnturnover nnand nndecrease nnwait
nntimes. nn
Which nnleadership nnstrategy nnshould nnbe nnused?
-Increasing nnpatient nnto nnnurse nnratios nnin nnthe nnemergency nnroom nn
-Expanding nnthe nntriage nnarea nnspace nnwith nnan nnadditional nntriage nnRN nn
-Empowering nnhuman nnresources nnto nnhire nnfrom nnoutside nnthe nnorganization nn
-Empowering nnnurses nnto nnuse nnholding nnareas nnfor nnpatients nnbeing nnadmitted nn-
nnAnswer nnEmpowering nnnurses nnto nnuse nnholding nnareas nnfor nnpatients nnbeing
nnadmitted
A nnlarge nnhealthcare nnsystem nnis nncurrently nnimplementing nnan nninitiative nnto
nnreduce nncatheter-associated nninfections nnfor nnits nninpatients—not nnonly nnfor
nnpatient nnsafety, nnbut nnalso nnas nna nnstrategy nnto nnensure nnthe nnorganization nnis
nnnot nnpenalized nnin nnits nnreimbursements. nn
Which nntwo nnpractices nnwill nnassist nnin nnthe nnimplementation nnof nnthis nninitiative? nn
Choose nn2 nnanswers nn
nn
-Engaging nnfront nnline nnemployees' nnfeedback nnon nncurrent nnpractices nn
-Submitting nna nnrequest nnfor nnproposal nn(RFP) nnfor nna nnnew nncatheter nnvendor nn
-Evaluating nnprevious nnfinancial nnimpact nnto nndetermine nnpotential nnpenalties nn
-Providing nnmandatory nntraining nnto nnhelp nnemployees nnimplement nnthe nnprotocols nn-
nnAnswer nnEngaging nnfront nnline nnemployees' nnfeedback nnon nncurrent nnpractices nn
Providing nnmandatory nntraining nnto nnhelp nnemployees nnimplement nnthe nnprotocols
, A nnhospital nnleadership nnteam nnis nnabout nnto nnstart nnits nnhospital-wide
nnimplementation nnof nna nnHospital nnConsumer nnAssessment nnof nnHealthcare
nnProviders nnand nnSystems nnprogram nnand nnhas nndiscussed nnbest nnpractices nnthat
nnshould nnbe nnimplemented nnbased nnon nna nnrecent nnleadership nnseminar nnthe nnteam
nnattended nnon nnthe nnsubject. nn
Which nnstrategy nnshould nnbe nnused nnto nnensure nnsuccessful nnimplementation nnof
nnthe nnprogram?
-Engaging nnwith nnall nnstakeholders nn
-Providing nnan nninformative nnweb nnpage nn
-Educating nnvolunteers nnon nnguidelines nn
-Reviewing nnreports nnof nnsimilar nnfacilities nn- nnAnswer nnEngaging nnwith nnall
nnstakeholders
A nnwell-established nnmedical nnchain nnhas nndiscovered nnthat nninfighting nnis nntaking
nnplace nnbetween nnits nnhigh-level nnleaders nnover nnboundaries nnand nnresponsibilities.
nnThe nnchief nnexecutive nnofficer nn(CEO) nnwishes nnto nnresolve nnthe nnin-fighting. nn
Which nnconflict nnresolution nnmethod nnshould nnthe nnCEO nnuse nnto nnresolve nnthis
nnissue?
-Forcing nn
-Win-win nn
-Compromise nn
-Accommodation nn- nnAnswer nnWin-win
A nnlarge nnhealthcare nnorganization nnis nnstruggling nnand nnhas nndecided nnit nnwishes
nnto nnbe nna nnmore nninnovative nncompany. nnIt nndecides nnto nnreorganize nnits
nnstructure nnto nnsupport nnthis nninitiative. nn
Which nntype nnof nnorganizational nnstructure nnwill nnenhance nncreativity nnamong nnits
nnworkers nnand nnmanagers?
-Pyramid nn
-Flattened nn
-Functional nn
-Geographical nn- nnAnswer nnFlattened
The nnchief nnfinancial nnofficer nn(CFO) nnof nna nnhospital nnhas nnreceived nna nnHIPAA
nnaudit nnthat nnhas nnidentified nndeficiencies nnin nnthe nnmedical/surgical nnnursing nnunit.
nn
Which nnstrategy nnshould nnthe nnCFO nnand nnnursing nndirector nnuse nnto nnensure nnthat
nnthe nndepartment nnis nncompliant nnwith nnHIPAA?
-Provide nnHIPAA nnpamphlets nnto nnpatients nnand nntheir nnfamilies nn
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