GEB1011 EXAM QUESTIONS WITH ALL CORRECT ANSWERS
What is departmentalization? - Answer- Departmentalization
-
determining how people performing certain tasks can
best be grouped together
Explain differences between centralized and decentralized organizations - Answer- Centralized Organizat...
What is departmentalization? - Answer- Departmentalization
-
determining how people performing certain tasks can
best be grouped together
Explain differences between centralized and decentralized organizations - Answer-
Centralized Organization
-
organization in which most decision-making authority is
held by upper-level management
Decentralized Organization
-
organization in which a great deal of decision-making
authority is delegated to levels of management at
points below the top
What is Delegation? What components are necessary for a manager to properly
delegate? - Answer- Delegation
-
process through which a manager allocates work
to subordinates
1. Assigning responsibility
- the duty to perform an
assigned task
2. Granting authority
- the power to make the decisions
necessary to complete the task
3. Creating accountability
- the obligation employees
have for the successful completion of the task
Explain the different types of Authority - Answer- Line Authority
-
organizational structure in which authority flows in a direct
chain of command from the top of the company to the
,bottom
Staff Authority
-
authority based on expertise that usually involves
counseling and advising line managers
Staff Members
-
advisers and counselors who help line departments in
making decisions but who do not have the authority to make
final decisions
Committee and Team Authority
-
authority granted to committees or teams involved in a
firm's daily operations
Work Team
-
group of operating employees who are empowered to
plan and organize their own work and to perform that
work with a minimum of supervision
What is intrapreneuring? - Answer- Intrapreneuring
-
process of creating and maintaining the innovation and
flexibility of a small-business environment within the
confines of a large organization
What does the term production mean? - Answer- Operations (Production)
-
activities involved in making products — goods and
services — for customers
Difference between Service production and Goods production - Answer- Service
Operations (Service Production)
-
activities producing intangible and tangible products,
such as entertainment, transportation, and education
Goods Operations (Goods Production)
-
activities producing tangible products, such as radios,
newspapers, buses, and textbooks
, What are the three kinds of utility that operations processes provide for adding customer
value? - Answer- Operations Process
-
set of methods and technologies used to produce a
good or a service
Make-to-Order Operations
-
activities for one-of-a-kind or custom-made production
Make-to-Order Operations
-
activities for one-of-a-kind or custom-made production
Make-to-Stock Operations
-
activities for producing standardized products for mass
consumption
Know difference between tangible, intangible, and unstorability - Answer- tangible-
perceptible by touch.
intangible- nable to be touched or grasped; not having physical presence.
(not a word) Unstorability- not capable of being stored
Know difference between Make-to-Order and Make-to-Stock processes - Answer-
Make-to-Order Operations
-
activities for one-of-a-kind or custom-made production
Make-to-Stock Operations
-
activities for producing standardized products for mass
consumption
Know difference between high-contact and low-contact processes - Answer- High-
Contact System
-
level of customer contact in which the customer is part
of the system during service delivery
Low-Contact System
-
level of customer contact in which the customer need
not be part of the system to receive the service
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