C483 WGU PRINCIPAL OF
MANAGEMENT EXAM 2024 LATEST
VERSION UPDATE ACCURATE
ANSWERS WITH VERIFIED ANSWERS
GRADED A
A supervisor assigned office space to three new employees. The employees were upset
by the offices they were given. The first had a large office but wanted a window, the
second had a new computer but wanted room for some plants, and the third had a
window but needed high-speed computing to perform the job well.
Which conflict resolution technique can the supervisor use to create a win-win solution
for these employees?
- ANSWER Expansion of resources
A corporation is experiencing dysfunction in their work teams. The team leader plans to
realign work groups based on employees' work locations, and also to alter rules and
regulations in the groups and make additional changes to "shake things up a bit."
Which conflict-stimulation technique is the team leader applying?
- ANSWER Restructuring the organization
The manager of the human resources department at a corporation agreed to authorize
one-hour lunch breaks for all employees of the organization as long as the production
manager agreed to shorten the morning and afternoon breaks of all employees to 15
minutes.
Which approach were the managers using to enlist cooperation for the change? -
ANSWER Negotiation and reward
In the five dimensions of Hackman and Oldham's model of job design, what does
autonomy describe?
- ANSWER Independence and discretion in making decisions
When selecting an organizational structure, which key elements should be considered?
- ANSWER Differentiation and integration
What is the best way to succeed in a matrix organizational structure?
- ANSWER Collaboration
, Four small, independent organizations, each with its own type of expertise, plan to work
together for six months for the sole purpose of developing a new product that will help
each of them improve their ability to compete with larger organizations.
Which type of organization does their relationship characterize?
- ANSWER Virtual organization
Which formal structure allows job holders to have broad responsibilities, accommodates
decentralized and informal decision making, and values expertise? - ANSWER Organic
One manager is responsible for all functional areas allowing the company to sell
Product A, and another manager is responsible for all functional areas that allow the
company to sell Product B.
Which type of design does this corporation use?
- ANSWER Divisional
Which entities protect the rights of employees and potential employees from
discrimination in the workplace? - ANSWER Equal Employment Opportunity and
Affirmative Action
During an international executive meeting, an executive used a word that did not
translate into English.
What type of cross-cultural communication barrier is this?
- ANSWER Barrier caused by word association
In which situation does religious preference inappropriately affect decision making? -
ANSWER A publicly-held company has a policy limiting financial donations to one
religious group
What is a common component of effective diversity training programs?
- ANSWER Building awareness
What is the fourth step of the control process which ensures that operations are
adjusted to achieve planned results? - ANSWER Taking correctiv
A value chain is the sequence of activities that begins with raw materials. What result
does a value chain end with?
- ANSWER delivery of products and services
what happens when an effective value chain is created - ANSWER profit margins are
increased
industry and market, competitor analysis, and social analysis are examples of which
step in strategic planning process
- ANSWER analysis of exteral opportunities and threats
skilled management, positive cash flow, and well known brands are examples of which
component of the SWOT analysis - ANSWER strengths
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