A ____ conflict occurs in the form of disagreement over goals and the means of accomplishment. - Answer-Substantive
The indirect conflict management approach that uses the chain of command for resolution is ____ - Answer-Upward Referral
Conflict that ends up being "functional" for the people ...
MGT-420 Exam 3 GCU Questions and
Answers
A ____ conflict occurs in the form of disagreement over goals and the means of
accomplishment. - Answer-Substantive
The indirect conflict management approach that uses the chain of command for
resolution is ____ - Answer-Upward Referral
Conflict that ends up being "functional" for the people involved would most likely be
____ - Answer-Of Moderate Intensity
One of the problems with the suppression of conflicts is that it ____ - Answer-Is a
temporary fix setting the stage for future conflict
An ____ conflict occurs when a person must choose between two equally attractive
alternatives - Answer-Approach-Approach
A lose-lose conflict is likely when the conflict management approach is one of ____ -
Answer-Accommodation
Both ____ goals should be considered in any negotiation - Answer-Substance and
relationship
The three criteria for effective negotiation are ____ - Answer-Harmony, efficiency, and
quality
Another name for integrative negotiation is ____ - Answer-Principled Negotiation
Negotiation where the assumption is that for someone to get his way, the other party
must lose - Answer-Myth of the fixed pie
In communication, ____ is anything that interferes with the transference of the message
- Answer-Noise
Which communication is the best choice for sending a complex message? - Answer-
Face-to-face
____ occurs when words convey one meaning, but body posture conveys something
else - Answer-Incongruence
Personal bias is an example of ____ in the communication process - Answer-An
interpersonal barrier
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