Intellectual capital - Answer-the collective brainpower or shared knowledge of a workforce
knowledge worker - Answer-mind is a critical asset to employers and adds to the intellectual capital of an organization
Corporate Governance - Answer-Board of directors hold top management responsible f...
MGT 420 Midterm Review Exam
Questions and Answers
Intellectual capital - Answer-the collective brainpower or shared knowledge of a
workforce
knowledge worker - Answer-mind is a critical asset to employers and adds to the
intellectual capital of an organization
Corporate Governance - Answer-Board of directors hold top management responsible
for organizational performance
workforce diversity - Answer-differences with respect to gender, age, race, ethnicity,
religion, sexual orientation, and able-bodied
prejudice - Answer-negative irrational attitudes toward women and minorities
Discrimination - Answer-Negative, irrational actions or behaviors regarding people who
are different from us
line manager - Answer-responsible for work activities that directly affect organization's
outputs
staff manager - Answer-use technical expertise to advise and support the efforts of line
workers
functional manager - Answer-are responsible for a single area of activity
general manager - Answer-are responsible for more complex units that include many
functional areas
top managers, middle managers, first-line managers, nonmanagerial workers - Answer-
Types and Levels of Management
planning, organizing, leading, and controlling - Answer-The management process
Accountablity and dependency - Answer-What exists at all levels of an organization
Accountability - Answer-The requirement of one person to answer to a higher authority
for performance achieved in his or her area of work responsibility
agenda setting - Answer-Develops action priorities for accomplishing goals and plans
, networking - Answer-Process of creating positive relationships with people who can
help advance agendas
social capital - Answer-Capacity to get things done with help
people are rational - Answer-Assumption of classical approaches
organizational behavior - Answer-Study of human behavior in organizations
multidisciplinary field - Answer-(psychology, sociology, anthropology, political science
and economics) devoted to understanding individual and group behavior, interpersonal
processes, and organizational dynamics.
critical thinking - Answer-A systematic and comprehensive process of making objective,
unbiased assessments of facts when forming a judgment.
confirmation bias - Answer-search for and interpret information in a way that confirms
one's existing opinions or preconceptions
dichotomies - Answer-see problems and solutions in simplistic terms
bandwagon effect - Answer-believe things because many other people do. This is
related to groupthink and the herd mentality
selective perception - Answer-notice or perceive only certain bits of information
observable culture, shared values, core values - Answer-three levels of analysis in
studying
observable culture - Answer-way things are done
shared values - Answer-commonly held beliefs
core values - Answer-taken for granted truths
subcultures - Answer-distinctive patterns of behavior consistent with the organization's
values
countercultures - Answer-reject the beliefs and values of the larger organization
global economy - Answer-Resources, markets, and competition are worldwide in scope
Globalization - Answer-Interdependence among elements in the global economy
global management - Answer-Managing business and organizations with business
interests in more than one country
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