Performance Management - Answer-The process of measuring, communication, and managing employee performance in the workplace so that performance is aligned with organizational strategy
performance appraisal - Answer-An evaluation of employee performance
Forced Distribution - Answer-People bein...
MGT 420 Exam 2 Chapter 9 Questions
and Answers
Performance Management - Answer-The process of measuring, communication, and
managing employee performance in the workplace so that performance is aligned with
organizational strategy
performance appraisal - Answer-An evaluation of employee performance
Forced Distribution - Answer-People being rated on a curve against each other. Known
as stack ratings, involves the rather placing specific percentage of employees into
categories such as exceptional, adequate, and poor.
Cons: highly competitive culture, not good for teamwork. Pros: company gets the best
of the best
Trait-Oriented - Answer-Looks at specific traits of employees different attributes and
then evaluates on those traits.
Con: does not identify behaviors that constitute high performance
Behaviorally Anchored Rating Scale - Answer-Employee's behavior is measured on a
scale that describes specific examples of behaviors that could occur for different levels
of performance. This is helpful as a feedback tool.
ex: 5. Answers customers question on the same day. 3. Answers customers questions
within a week. 1. Treats customers with disrespect and are ignored.
One-on-One meeting - Answer-Time managers spend with their direct reports on a
regular basis, usually weekly, to discuss performance goals, progress, and related
issues
Feedback as a Tool - Answer-Information provided to an employee regarding his/her
performance. A culture in which employees and managers feel comfortable giving and
receiving feedback
Adequate Notice - Answer-The idea that employees should be evaluated using criteria
and standards that were clearly communicated to them in advance, so it does not come
as a surprise to the employee.
Validity - Answer-The ability of a test to measure what it is intended to measure
Reliability - Answer-consistency of measurement
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